A sample Auto Finance Manager resume will display such skills as working with banks to set up the best terms and rates for the customer, and completing mandatory county, state, and bank documents. A sample Auto Finance Manager resume will display such skills as working with banks to set up the best terms and rates for the customer, and completing mandatory county, state, and bank documents. ), A minimum of 3 years of experience in Consumer Lending Business Analysis, Risk or related Financial Analysis, Evidence of initiative, productivity and teamwork, Interpret large amounts of complex data to formulate problem statement, concise conclusions regarding underlying risk dynamics trends and opportunities, Familiarity with current analytical techniques, e.g. Ability to manage multiple tasks effectively with strong analytical and problem solving skills demonstrated by previous work experiences, A background in marketing operations, direct marketing or data analysis is preferred, Experience using customer targeting marketing software (such as Teradata Customer Interaction Manager) is a plus, Working in an environment that requires 100% phone-based customer interaction, Helping customers/bankers/underwriters mitigate verifications necessary to complete loan decisions, Following required disclosure statement / scripting, Rerouting misdirected calls to appropriate departments, Prior experience in customer service or sales, Proficient data entry skills (mouse and keyboard usage) to launch applications, Conduct searches and maneuver in a Windows-based environment strongly preferred, Detail oriented and exercises good judgment to determine if applicable standards are met, College degree in business/communications or related field, Preference given to individuals with knowledge of auto finance products, policies and procedures and fair lending regulations, 3+ years Auto Finance experience required, Strong problem solving, organizational, negotiation, and interpersonal skills, Highly skilled in telephone sales and relationship building/management, A comprehensive knowledge of lease programs and lease end process, PC literate with a good working knowledge of common application software, Results-oriented with a high level of personal initiative and proven leadership ability, Previous Vehicle Remarketing experience preferred, Support all monthly and quarterly financial processes including month-end estimates, closing and reporting, Prepare annual budgets, multi-year plans, forecast revisions related to balances, revenues, and expenses, Prepare materials for periodic business reviews for senior management, Improve existing forecasting and reporting processes, Lead and support ad hoc and special projects, Prepare various monthly and quarterly financial reports and analyses, BS degree in relevant technical fields (e.g. Motivates team while constantly driving towards key deliverables; keeps team focused on short and long term deliverables, Proven expertise in complex program design and estimation through all phases to implementation, Communicates with key stakeholders the program strategy, direction and changes. Sub-prime lending experience required, Must have good communication skills and telephone etiquette with a customer service focus, Able to work in a high pace, high volume environment, Strong computer skills including MS Office, Flexibility and punctuality to accommodate hours of business (8-8pm) (Mon-Sat), Understanding and good knowledge of Loan policies, procedures and guidelines, Accountability for quality and accuracy of day to day job responsibilities while ensuring client first focus, Strong time management skills and ability to multi task, Above average communication skills both written and oral, Team player, self-motivated and goal-oriented, 3+ years of business analysis experience in business process and technology integration projects, Business Analysis and Problem Analysis skills, Experience in process mapping and process engineering, Excellent interpersonal skills necessary to work effectively with all levels of the organization, Demonstrated ability to work as a team player; leading the group to develop alternative solutions to complex problems, thinking outside the box, encouraging group consensus and recommending the best solution, Detail oriented with strong organization skills, presentation skills, problem solving and decision making abilities, Possess excellent oral and written communication skills, Strong ability to manage multiple tasks simultaneously and prioritize work efforts, Proficiency in Visio, MS Word, MS Excel, and MS Powerpoint is required, Knowledge of Auto Finance business a plus, Previous experience in motor vehicle operations or with the Department of Motor Vehicles preferred; Knowledge of auto title documents preferred, Strong previous customer service experience strongly preferred, Must have ability to meet quality and productivity standards, Excellent written and verbal communication skills necessary to initiate and respond to client inquiries via telephone and in writing, Ability to adhere to regulatory and compliance controls and policy requirements, Demonstrates strong interpersonal skills; professional and courteous, Excellent Organizational & Time Management Skills, Should have good knowledge of various MS Office applications (Word, Excel, power point, etc), Applicants with administrative experience is preferred, 1-2 years of data entry, customer service and/or retail sales experience, Working knowledge of Microsoft Office products to include Word and Excel, Perform all activities related to collecting amounts due on auto loans, Handle approximately 100 calls daily (outbound and inbound) to borrowers, Obtain acceptable payment arrangements and determine a plan for resolution while maintaining a customer service approach to collections, consistent with the Company’s values of honesty and integrity, Offer suggestions on how to meet financial obligation and determine a plan of resolution, Collaborate and function within a team environment, assisting with 2nd voice calls, working accounts, and assisting in open queues, Move from customer service calls to collections calls seamlessly, while maintaining a positive and appropriate attitude with all customers, Comply with Gateway One Lending & Finance’s policies, procedures and practices as well as all state and federal regulations, Accurately and professionally document systems with details of each call, current contacts, and subsequent results, Achieve and surpass daily and monthly goals, All candidates must have experience in at least one of the following areas, Previous experience in motor vehicle operations or with the Department of Motor Vehicles preferred; Knowledge of auto titles preferred, Excellent written and verbal communication skills necessary to initiate and respond to client and executive office inquiries via telephone and in writing, Problem-solving, analytical skills; detail oriented, Ability to work in a fast-paced, structured and changing environment, Working knowledge of Microsoft Office Products, including Word and Excel, Establish strong relationships with management in Auto Finance and related control groups such as Risk Management, Compliance, and Audit colleagues, Lead audit engagements covering Auto Finance including risk assessments, audit planning, audit testing, directing audit staff, control evaluation, audit report drafting, and follow-up and verification of issue closure, Develop recommendations to strengthen internal controls and improve operational efficiency, Develop and deliver training to all new staff – both lease and retail - and ensure the curriculum is current and measure overall effectiveness based on new hire audit results, Create training materials related to new process and products. Professional Summary Seasoned Dealership Finance Manager with a sound knowledge of the auto industry. Performed Credit interview, prepared credit application. - Select from thousands of pre-written bullet points. Detail-oriented Auto Finance Manager who is adept at meeting customer expectations and resolving issues in a timely professional manner. Work closely with your CAF [Chase Auto Finance] counterparts DRM’s-Retail, [Dealer Relationship Manager], MFG DRM’s [Manufacturer Dealer Relationship Manager], Prior commercial lending experience required; 2+ years commercial lending experience strongly preferred, Knowledge or direct experience in the auto finance industry strongly preferred, Bachelor’s degree in accounting, finance or business (or related field) strongly desired, Excellent communication skills are critical, Business Development skills are essential, Formal Commercial Credit Training is desirable, Create solutions to mitigate risk and gain efficiency, Implement various policies as they are published by the firm, Produces detailed process flows and other documentation associated with current and future processes and, Partner closely with Technology to provide required Business support to achieve project goals, Minimum 5 years of experience working with and developing VBA scripts, Minimum 5 years of experience working with Oracle, Demonstrated problem solving skills and working knowledge of statistical methodologies and techniques, Experienced in converting MS Access Databases into automated solutions using SQL, Ability to operate in a collaborative and cooperative environment and must possess the strong interpersonal skills necessary to work effectively with colleagues at various levels of the organization, Must possess the ability to work and research/resolve issues independently while sharing best practices and knowledge with colleagues, Able to organize/manage multiple priorities and projects coupled with the flexibility to quickly adapt to ever changing business questions and needs, Willingness to commit to working extended hours as deadlines require, Must be customer centric and demonstrate exceptional customer service, Expert in Microsoft Office products Excel and MS Access, Knowledge of Microsoft Office products Word, PowerPoint and Visio, Assertive with excellent communication skills both written and oral, Proficient PC skills to include MS Word, Excel, and Outlook, Accountable for meeting deliverables and adhering to department standards, Monitor key risk indicators, significant change activities and escalation of emerging business issues to management in a timely fashion, Minimum Bachelor's degree in Finance, Accounting, or other related discipline. 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