Related: How to book a cruise with points and miles. Related: Cruise executives say they are in no rush to return to service. Crystal recently canceled all sailings through early January 2021. Reviews for 12 Travel Experts working with Vacation Express in Alabama. How to book a cruise with points and miles, 21 tips and tricks that will make your cruise go smoothly, Cruise executives say they are in no rush to return to service, When will cruising resume? Crystal Confidence 3.0 For 2021 sailings, the adjusted Crystal Confidence 3.0 policies relax the final payment deadline to 60 days prior to first date of service, while travelers who pay in full 90 days prior to first date of service will get an additional 2.5% off their cruise fare. The Points Guy will not sell your email. See, How to book a cruise with points and miles, Coronavirus crisis claims another small cruise line, When will cruising resume? Rankings. Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Link to post Share on other sites. One of the world’s best-known luxury cruise lines, Crystal Cruises, tried to assuage customer fears about its viability late Thursday by issuing a statement saying it wasn’t on the brink of shutting down. Previously scheduled November and December 2020 Crystal Serenity sailings to the Caribbean are now eligible for Crystal’s new offer of up to 80 … Take a look inside Crystal Cruises' flying palace. Exclusive deals from America’s #1 agent network. A line-by-line guide, Why you shouldn’t expect bargain-basement cruise deals anytime soon, How to cancel or postpone a cruise due to coronavirus, Expecting a refund for a canceled cruise? “We are not fans of a business using our money as a zero-interest loan, even with the pandemic,” Sims said. Find out when is the best time to book a cruise with Crystal Cruises, select the destination and we will help you identify the your perfect dream vacation. Find breaking cruise news updated daily. The company said it planned to call a meeting of creditors to discuss restructuring and refinancing options. In addition, it’s a joint venture partner in Resorts World Manila in the Philippines. In its statement, the company said it had been trying to raise more money, but “there is currently a lack of certainty as to the outcome of the fundraising exercise.”. But in its statement, Crystal suggested refunds for canceled cruises continued to be processed. Find the right agent for your trip." Talk of a possible collapse of Crystal Cruises was swirling on Thursday among travel agents and cruisers after the line’s parent company, Hong Kong … For an explanation of our Advertising Policy, visit this page. “It’s been 135 days, and we have still had no resolution (i.e., refund), or any contact from Crystal Cruises,” one reader, Phyllis Sims of Baton Rouge, Louisiana, wrote us several days ago. Additional resources for cruisers during the coronavirus outbreak: Featured image courtesy of Crystal Cruises, CARD HIGHLIGHTS: 2X points on all travel and dining, points transferrable to over a dozen travel partners. Continue to share your photos with us: https://bit.ly/2AWQTNf Reply on Twitter 1309885446080598016 Retweet on Twitter 1309885446080598016 4 Like on Twitter 1309885446080598016 18 Twitter 1309885446080598016 Well now you can thanks to the cruiseline’s revolutionary new vessel, the Crystal Bach. SPONSORED: With states reopening, enjoying a meal from a restaurant no longer just means curbside pickup. Crystal Cruises News . The company’s Dream Cruises brand has recently resumed short sailings out of Taiwan with a single vessel, the 1,856-passenger Explorer Dream. Here’s how long it will take, Some of the year’s hottest new ships could be delayed, Stream these 13 movies, television shows to get your cruise ship fix, AvGeekery for beginners: How to tell Boeing 787s and Airbus A350s apart, 6 ways the new COVID-19 relief bill impacts the travel industry, How points and miles will keep my ancestor’s memory alive in Italy, Blue Cash Preferred® Card from American Express, Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. The payment was due from subsidiaries of the company related to new vessels, and the failure to pay the fees puts the subsidiaries into default, the company said. In its statement, the company warned that its suspension of payments to creditors would likely result in the company being considered in default of multiple debt obligations. Genting Hong Kong is majority owned by Malaysian tycoon Tan Sri Lim Kok Thay. The parent company of Crystal Cruises, one of the world’s best-known luxury lines, is in financial trouble. It also owns the Werften shipyard in Germany, where the first expedition ship for Crystal Cruises currently is under construction. The company did not say how much cash it still had on hand. Crystal Symphony Fact Sheet » Crystal Serenity Fact Sheet » Crystal Mahler Fact Sheet » Crystal Bach Fact Sheet » Crystal Debussy Fact Sheet » Crystal Ravel Fact Sheet » Crystal Endeavor Fact Sheet » Crystal Esprit Fact Sheet » Crystal Skye Fact Sheet » © Includes eligible pick-up and delivery services. For example, 60,000 points are worth $750 toward travel. Microsoft may earn an Affiliate Commission if you purchase something through recommended links in this article. Additional resources for cruisers during the coronavirus outbreak: Featured image by Peter Bischoff/Getty Images. Thank you Crystal Society Family Member Ricki Lyon le Vine for sharing this Sail Away Saturday photo from Crystal Symphony! But the two companies are tied together by Lim, who owns a controlling stake in both of them. Crystal Yacht Cruises (Horizontal) She used The Platinum Card® from American Express to make the booking. They closed at just 30 Hong Kong cents — about 4 U.S. cents. August 1, 2020. Travel agents and their customers also expressed worries about refunds they were owed for canceled sailings, given Genting Hong Kong had stopped paying its creditors. The Points Guy has received a significant number of complaints from readers in recent months about Crystal Cruises not sending them refunds for canceled trips. Either $5 or 5% of the amount of each transfer, whichever is greater. This is a manual process and, where our reservation and payment systems can handle a normal refund environment efficiently and smoothly, they were not designed to handle this volume in such a short period of time.”. Exclusive deals from America’s #1 agent network. The first sailing on March 26th features a 7 night Amsterdam to Basel cruise. “It is important to understand that the company is not going out of business,” the Miami-based line said in the statement. Crystal has extended its relaxed booking policies to all 2021 voyages, including Crystal Cruises, Crystal River Cruises, Crystal Yacht Cruises and Crystal Expedition Cruises. Editorial Note: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Talk of a possible collapse of Crystal Cruises was swirling on Thursday among travel agents and cruisers after the line’s parent company, Hong Kong-based Genting Hong Kong, disclosed that it had stopped making payments to creditors. In Insurance Marine News, Keep, Political Risk, Credit & Finance, Retail Luxury cruise line Crystal Cruises has assured customers that it was still processing refunds as quickly as possible and that the problems of its parent company Genting Hong Kong did … Crystal recently canceled all sailings through early January 2021. Crystal Cruises News & Media This luxurious Boeing 777 private jet normally costs $50,000 per hour but is flying medical cargo in the COVID-19 airlift. Want to combine the luxury Crystal Cruises ships are known for with the intimate atmosphere and unique adventure offered by a river cruise? #1 # 3 in Best Cruise Lines for Couples The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Analysts in Asia suggested Genting Hong Kong may try to sell assets, and a liquidation of the entire company was not out of the question. Luxury line Crystal Cruises has announced it is canceling the remainder of its 2020 ocean and river cruises as a result of the ongoing global health pandemic. While several major cruise lines have been named once or twice in complaints to TPG, Crystal in particular has repeatedly been mentioned, often in conjunction with five-figure outstanding refunds. The company was founded in 1988 by Nippon Yusen Kaisha (NYK). Show full articles without "Continue Reading" button for {0} hours. *Bonus value is an estimated value calculated by TPG and not the card issuer. Terms apply to the offers listed on this page. Tags: Crystal Cruises. Sims and three of her friends canceled a Crystal sailing on March 25 and are owed thousands of dollars from the line. News. A line-by-line guide, Why you shouldn’t expect bargain-basement cruise deals anytime soon, How to cancel or postpone a cruise due to coronavirus, Some of the year’s hottest new ships could be delayed, Stream these 13 movies, television shows to get your cruise ship fix, credit card that will maximize your rewards. FlyerTalker. Find the right agent for your trip." Meet the Crystal Bach, the Newest of the Crystal Cruises Ships! Cruise lines have been hit hard financially in recent months as they have temporarily shut down operations due to the coronavirus pandemic. Lam added that a liquidation of the company was not very likely. Four small cruise lines already have gone out of business due to the coronavirus shutdown. The line hasn’t operated cruise departures since March, nor has Genting Hong Kong’s Star Cruises division. “The financial stress may push the owner to sell the asset, or liquidate the entire firm,” CEB International Investment Corp. head of research Banny Lam told Bloomberg overnight. Crystal Cancels Remainder of 2020 Ocean, River Cruise Season. Sims said her in-house Crystal travel advisor had not responded to any of her queries about the refund. She said she was so fed up she just filed a dispute about the charges with American Express. This post contains references to products from one or more of our advertisers. The voyages only are open to Taiwanese travelers. In contrast to Crystal, American Express has been “amazing” in its response, she said. And when you do spend on dining, you should use a credit card that will maximize your rewards and potentially even score special discounts. Posted November 19. Genting Hong Kong is the parent company of Crystal Cruises as well as two Asia-based cruise lines: Dream Cruises and Star Cruises. The company owed creditors nearly $3.4 billion as of July 31. “Such events of default would give rise to a right for requisite creditors of the group to declare that the financial indebtedness owed to them are immediately due and payable,” the company noted. “The company’s remaining available cash will be reserved to maintain critical services for the group’s operations, while the company will endeavor to negotiate a holistic debt restructuring solution,” Genting Hong Kong said in a statement late Wednesday to the Hong Kong stock exchange. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Together Crystal Symphony and Crystal Serenity enjoy a reputation as The World’s Most Awarded Luxury Cruise Line. The parent company of Crystal Cruises, one of the world’s best-known luxury lines, is in financial trouble. The line hasn’t operated cruise departures since March, nor has Genting Hong Kong’s Star Cruises division. The company owed creditors nearly $3.4 billion as of July 31. Hong Kong -based Genting Hong Kong late Wednesday said it had stopped making payments to creditors as it contended with a sharp loss of revenue due to the coronavirus crisis. The announcement came two days after the company missed a 3.7 million euro payment of fees related to the construction of certain ships. Posted in: News. The company said it hoped to negotiate a restructuring of its debt with creditors. Related: 21 tips and tricks that will make your cruise go smoothly. The news spooked travel advisors already concerned that Crystal had not refunded, in some cases, tens of thousands of dollars owed to their clients who had paid for cruises … On curated voyages the world over, a commitment to contemporary luxury offers a superior level of personalized service, exceptional dining and all-inclusive amenities. It will be used to help pull Genting out of the hole they are in. These are the best credit cards for dining out, taking out, and ordering in to maximize every meal purchase. October 01, 2020 Effective October 2, Jack Anderson will take the helm of Crystal Cruises as the company’s interim president and CEO, according to a press release. Please view our advertising policy page for more information. ‘Whatever option our parent company pursues, it will allow Crystal to operate its business.”. “Being able to bring Crystal Cruises into the Genting Hong Kong family in 2015 was a rare opportunity to acquire an industry-leading, ultra-luxury cruise brand with well-maintained vessels, a loyal customer base, an experienced management team and a majority market share in the luxury cruise segment,” said Kent Zhu, president of Genting Cruise Lines. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Crystal is celebrating its 30th anniversary. Crystal Cruises says it’s ‘not going out of business,’ still processing refunds. “We have canceled hundreds of cruises and provided tens of millions of dollars of refunds,” Robison said recently. Crystal Cruises is an American cruise line headquartered in Miami, Florida, United States. The line initially promised a refund within 90 days. This site does not include all credit card companies or all available credit card offers. These policies were previously implemented for voyages through June 2021 only. Health and safety protocols: Crystal Cruises is currently working on new measures and initiatives soon. Cruise industry publication Cruise Week on Thursday reported that the Genting Hong Kong announcement had spooked travel agents who sell Crystal voyages. It said it would ask creditors “to refrain from taking any enforcement action so that the stakeholders of the group can have a stable platform to negotiate and implement the restructuring.”, Related: Coronavirus crisis claims another small cruise line, In its statement, the company said it had been trying to raise more money, but “there is currently a lack of certainty as to the outcome of the fundraising exercise.”. 18 August 2016 Cruise News. The payment was due from subsidiaries of the company related to new vessels, and the failure to pay the fees puts the subsidiaries into default, the company said. Crystal Cruises has scheduled their reopening cruise for March 26th, 2021. Crystal Cruises, which first launched on July 24, 1990 when Crystal Harmony sailed from San Francisco on a 12-day inaugural voyage to Alaska, pioneered the luxury cruising industry and set the stage for three decades of award-winning vacation experiences. Hong Kong-based Genting Hong Kong late Wednesday said it had stopped making payments to creditors as it contended with a sharp loss of revenue due to the coronavirus crisis. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. That's $750 toward travel when you redeem through Chase Ultimate Rewards®. Reviews for 8 Travel Experts working with Amtrak Vacations in Alabama. As a result, I don't recommend purchasing or making deposits for future Crystal cruises until this matter is resolved. In announcing that it had stopped making payments to creditors, the company said it hoped to negotiate a restructuring of its debt with the creditors. View our latest valuations here. Company profile page for Crystal Cruises Inc including stock price, company news, press releases, executives, board members, and contact information Cruise industry executive Jack Anderson will take the helm of Crystal as the company’s interim president and CEO. Itinerary changes Crystal has canceled all ocean, river and yacht sailings for the remainder of 2020. ALL RIGHTS RESERVED. Crystal Symphony ranks #1 out of 2 Crystal Cruises Cruise Ships based on an analysis of expert and user ratings, as well as health ratings. Genting Hong Kong is the parent of Crystal Cruises, Dream Cruises, and Star Cruises, along with the German shipyards MV Werften and Lloyd Werft. Related: How to book a cruise with points and miles. In a rare endeavour, Crystal Serenity has embarked on a … Like us on Facebook to see similar stories, Neighbor says Nashville bomber told him 'the world is never going to forget me', Bust of Breonna Taylor broken in downtown Oakland. Pursues, it ’ s a joint venture partner in Resorts World Manila in the industry cruise Week Thursday... Miami-Based line said in the statement new cruise newsletter of creditors to discuss restructuring and refinancing options Crystal.! To negotiate a restructuring of its debt with creditors receive compensation when you on... 60,000 points are worth $ 750 toward travel when you click on links to those products for cruisers during coronavirus. A restaurant no longer just means curbside pickup on new measures and initiatives.. For Crystal Cruises, one of the company was founded in 1988 by Nippon Yusen Kaisha ( NYK.! Who sell Crystal voyages go smoothly have not been reviewed, approved otherwise... 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