I was annoyed but figured I could wait a week so long as Id actually finally be able to change from the far-from-comfortable lawn chair I have been using in its place. They're fine for one person, but feel poofy and cramped if shared with someone else. The doors are stuck and my son some kinda way manages to squeeze in any junk mail left laying around. She was there to explain things that we had questions about. It's not the overstuffed, traditional La-Z-Boy. Ashley Furniture tends to have more traditional, contemporary, and kid-friendly options, while La-Z-Boy leans more toward mid-century modern, family-friendly, and casual options. NOT like they used to beno quality & do not stand behind product, bladder mattress for sleeper sofa does not hold up and warrant not honored, Well named -- It's my chair, but they're still sitting on it, Poor Workmanship & Worse Customer Service, Duo Couch - Broken and little help from lazy, LA Z BOY - POOR QUALITY & CUSTOMER SERVICE, Terrible installation and customer service, Buyer Beware of Laz-Boy Leather Furniture, poor service, and not frequent reschedule, poor quality upholstery, very rude customer service. My couch and chair are both excellent quality, comfortable, and most importantly, spacious! I received the BEST customer service from Mario P.!!! I purchased a special order sofa with the local Eugene La Z Boy, on February 24th, 2021. Despite 3 attempts with their service repair company we got no response. They won't stand behind their product and refund my money so we are having to go to court. Least amount of time I have waited on hold is 1 hour 6 minutes. I had intended to get a sofa and side chair, but after learning that they would not be able to deliver a sofa-recliner up 15 steps, I opted for 2 club chairs and a swivel side-chair. We are so excited about our new furniture just in time for Christmas! I get a call the end of April," the chair has arrived, but we won't get to your area until after May 15th-we'll call you". Financing the chair took a little while , not the stores doing, but the stores manager assisted and was pleasant and helpful. The delivery people arrived on time and couldn't have been nicer. The company employs more than 11,000 people. Covered in a rich leather looking suede with a plush hand. The chairs can be more than perfect but it doesn't make up for the frustration over waiting and not knowing. Minh was are sales associate and was very helpful. Check Price on Amazon Best Wing Back Recliner She gave me the number, I called it, and learned that they would arrive within a specific window of time. Sent Pictures Of Chair And Was Advised Parts Would Be Ordered So Tech Would Arrive To Repair. She wasn't pushy and was very down to earth. We had a choice of going to 3 "La-Z" stores and selected Santa Rosa. Was not honest. Each chair has only 1 arm because they are meant to be hooked together. He and his wife never really used it. Never buy their 2 for 1, usually something they can't sell. Comfort Design brand furniture known by anyone? Also unless you have lots of free time to accommodate store designer schedules don't be fooled that Lazy Boy provides quality in home design services. When purchasing, he told me that the earliest delivery date was in one month. My bank is reputable, and I've been a customer for many years, but I was helpless when they ignored all the documentation provided to back up my statements. The only bad thing I can say is having to wait so long to get it delivered, but I'm sure it'll be worth the wait. We have waited since September for the sofa and since the middle of January for a repair. I spent almost $4000.00 on 3 pcs of furniture and it was delivered in Feb.an now my husband's remote chair doesn't work. Cheap product, bad support and the VP's could care less. We tried twice with both the Glendale and Prescott stores and it was like pulling teeth to get a designer to come to our home. We bought a reclining all leather couch & love seat LESS than 3 years ago. Now, you might think that customer sounded a little psycho UNTIL YOU HAVE TO DEAL WITH THESE money-grubbing, dismissive a-holes yourself! The sectionals can range from $3000 to $8000+ on furnishings and more. Main Office Said They Would Offer A Bonus Financial IncentiveNot Sure What That Means, Since, They Never Followed Up. A technician came to the house after a 4 week wait for service and assessed the repair and ordered the parts. Trust me the long version is worse. The rug was staged with model furniture when I viewed it, which hid the actual state it was in. I sent an email to the customer service department and have not heard back from them the first two couches held up nicely, but not these. We received a partial delivery. I just bought a Palliser recliner. We brought a piece of fabric from mom's couch and he found the perfect accent color. For reasons we cannot figure out, my chair but not my wife slides backwards and has to be pulled forward at least twice a day. On November 1, 2021 we purchased a lounger and fully paid for purchase. Frank suggested another and worked perfectly. I would defiantly by a La-Z-Boy again I will just use another store. Thus, you can purchase at any lazy boy furniture near me. Double sofa all materials are peeling except leather. When it comes to your own comfort, your own body is the only North Star. We did replace about all the furniture in our Mobile Suites, replacing the two cruddy individual recliners with a La-Z-Boy Reclina-way recliner. He was also friendly, straightforward, and did not try to pressure us. I had a wonderful sales person who was very helpful! Chantal even came by our home to insure the furniture selected worked well in our Master Bedroom and upstairs TV room. I think you should go with whatever brand fits your husband. the customer service folks at first wanted me to take it to Tulsa Oklahoma or call out a repair man for $75.00 per hour and I live 1 to 1 1/2 hours away. The couch was delivered broken. The store sent Mario out to fix the problem which he didn't. Recliner dimensions - 40" D x 44" W x 48" H | Weight - 166 lbs. I'll never buy Lazy Boy furniture of any type again. I went in and an older woman helped me. so since we couldn't get them to look at it we came home and my husband cut new board and fixed it himself. We purchased a Power Recliner and a bolt that connects to the back and side of the chair is broken. The whole thing is a messy but smells brand new. I agree that Ashley is a large player in the furniture market, but both La-z-boy and England manufactures pieces in East TN. We carry reclining chairs and recliners from top brands like Ashley, Ekornes, Franklin, La-Z-Boy, Southern Motion and much more. So they sold me the demonstrator, but refused to discount it at all, even though it was used. However recently Kelly went above and beyond the call. Recliners are very comfy and men especially love them, so many brands have created great ones. It was pretty bad. The store itself sux on some of there chargesi chose a more durable fabric then the one they had on my items i purchased, added an additional charge 1 then i wanted it delivered not in right zip code additional charge 2.i was gonna pick up from modesto store.additional charge 3 because it was beong made and coming to them from San JoseI asked for a small square of fabric so i could match an area rug to buy again again an additional charge 4.i could not believe that i was really upset, but i purchased the 2 items but i will have to save more money and add some more pieces to complete my living room, Came here looking for a new recliner chair and i was able find one, Joe Mota was very helpful and with no pressure. Their workmanship has gone downhill and the store doesn't back anything up. Thanks la-z-y boy.. Alisha was very good at disclosing all details in regards to the El Dorado Recliner and buying it during the 30% off sale. The price was fair, in line with the competition or a little better, based on our research. If you use one of these and buy something, Slumber Search may make a small amount of money. I have been self employed for over 40 years, am 65 years old and do not make a habit of writing negative reviews. Other recliners need anywhere from 8-20 inches of space from a wall to fully recline. I'm very happy with everyone that works here. My bad for accepting. My spouse and I walked into the store to look again at the Honolulu fabric we had picked. Rebecca realized we were not high dollar customers. I found a very similar, but a little more feminine looking Lazyboy that had belonged to the young man I purchased it from Grandmother. Joe was patient and attentive to our needs and got us good discounts. The pros: Huge selection of customizable recliners available online to fit shoppers' unique needs. All in all it was a good experience. We are also going through Executive.Escalations@la-z-boy.com but still the worst support i've gone through. I was and am still delighted with the overall quality and the service I got BEFORE the delivery. This meant we were expecting the chair to be able to be placed 4-6 from the wall. Here is a link that might be useful: leathercraft recliners. Stuck with a $2500 lousy reclining couch, We bought a Trouper and they did not have the correct tools to do the installation and they NEVER came back. How the hell do you expect only one woman to dismantle, move, load into a truck that I don't have, and bring in furniture this size?!! Delivery - 1 star at best. Also, a word of warning - because I disputed a charge on my credit card my (always excellent) credit rating was flagged as a result! The Noletta's genuine-leather recliner construction is beautiful but also expensive, making it one of the more costly recliners one can buy. Your best bet will be to visit a showroom to try out the recliner you're thinking about . and focused their work, they could address every concern. I would highly recommend that anybody buyin anything from lazy boy only buy something that's on the floor, because if you order it, it may not be like what you try it out at the store, buyer, beware. Michael checked in with us a little later and we told him we were going to sleep on it and make a decision later, he said no problem and gave us his card. I went to the La-Z-Boy store due to the company's reputation not expecting to have the recliner just fall apart. We were skeptical about coming here in the first place because I don't usually like that "used car salesmen" feel of places like this, but we were pleasantly surprised. Elevate your relaxation with this small yet cozy Lane recliner Item Weight: 73 pounds Product Dimensions: 38 x 33 x 39 inches Upholstery Color: Ocean Materials: Wood, Chenille, Steel Bisbee Power Hi-Leg Recliner The traditional design is tough to beat. Really enjoyed shopping around the store with her. We did not spill or have anything that would discolored the leather. Luckely the dealer that I bought it from came and got it and removed all staples and glued and screwed it together. I went to a LOCAL furniture store and found a REAL leather recliner for $60 more and bought that one instead. At about 18 months the leather started discoloring in the middle wear your head and back are. Went to Lazy Boy today to get new recliners for the house. Two things for potential customers. High-quality customer service to match the high-quality of the furniture! Then no return calls. Have a Christmas celebration with no furniture Its horrible. Pros of Lazy Boy Furniture. What's another 100 bucks worth of quality naturals? I now have my very own electric chair. Biscuit-style back with matching legrest. The La-Z-Boy Hyland Executive is one of our favorite standard office chairs and if you're shopping for a Serta, it's an excellent alternative to consider. I guess the biggest thing for me to remember is that the prime concern is comfort for DH, as he will be the one sleeping there fairly often. Maybe for many it's not a lot but I paid over $1000 for this chair and for me that's a good sum of money and would expect it to last much longer than two years. The salesman I dealt with gave me recommendations based on my needs. Another 30 days passed and the new set arrives. I also have a couple of Bradington Young recliners I inherited from my mom. I am seriously considering driving the 2 hours toMurfreesboro, TN to La Z Boy Headquarters and creating a media sensation at thefront entrance. When it comes to the cushioning in their chairs, shoppers can choose between the standard cushion offering (comprised of a double-picked blown fiber fill), Airform seat cushions (which provides an additional 2 inches of high-performance Airform foam over a foam base), and ComfortCore Gel seat cushions (which uses Airform and gel-infused foam over a foam core). I bought a Laz-Boy leather recliner two years ago. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. We can't wait to receive the sofa. If you lean on an arm you can hear cracking of the thin piece of wood barely holding this together. When I complained about it to the store manager, Christine, she basically said, "too bad." I sleep in it total, 3 months of the year. My wife has been in tears. I ordered a couch and loveseat from La-Z-Boy, after going to many stores to find some thing that looked good, and was comfortable. The most recent comments are from 2017 but even those who commented way back in 2007 , when the thread started, were unhappy. I forgot to mention that we bought ours in late summer/early fall during their annual upholstery sale. He never made us feel rushed and had so many helpful ideas. They use a third party company that has no vested interest. GO SOMEWHERE ELSE. In contrast, La-Z-Boy stationary sofas, sold at La-Z-Boy retailers, range from about $2,299 to $3,719. I have bought four LaZBoy chairs, two of them as gifts. We bought a couch which costed over $5,000 May 31. Here is a link that might be useful: Rating manufacturers of leather furniture, It sounds as if function is your primary objective. The Hyland Executive is power-packed with comfort and support features. Delivery date continuously is pushed back. Lesson learned; LAZ Y BOY is a waste of money. We'll never order from La-Z-Boy again. All of our furniture is leather, the Palliser is a thicker higher quality chosen because we knew it would get tougher use. After a few hours, we finally found the perfect rockers and a couch to match. The material and comfort is very worth it. My husband and I are the only two people living in our home. Catnapper chairs use steel for a more durable frame while La-Z-Boy sticks with sustainable wood. By this time I was more than merely annoyed about the delays and complained about all the time changes taking place without my being notified. So many fun choices with such comfort. The store was welcoming and filled with every kind of furnishing you might want. Service guy came out and said he would propose replacing the chair but never heard back. When I opened my garage door in the morning this huge box was sitting on my driveway. When she returned it, she said she loved sleeping in it. The brand and their customer service is not worth the extra price. Receptionist states that sales rep. and manager aren't working today and that I'd have to call tomorrow. The recliner ( fabric is cloth) looks as if someone had no idea how to properly upholster furniture. I could not find contact info online. We were so delighted with all the many styles of recliners that was available, we made our choice, bought it, and was out the door in a hour. Purchasing a La-Z-Boy Recliner is a lot like buying a new car. Two days later I called went through entire thing again was told would find out for me what was going on and call by close ofbusiness that day. Technician identified chair is entire particle board and held together by straight nails which were separated and had splintered away point of entry. We had done business together in the past. Ours are leather and are wearing very well after 2 years now.Ours are like this in a darker leather: Mary Lunot one problem with our Lazyboy.It's been just fine~. These brands sell living room, dining room, and bedroom decor, though La-Z-Boy has options for kitchens and patios as well. Practical due to the many available retailers. So, although La-Z-boy does service their products, it isn't a reliable service if concerns aren't addressed adequately, and resolutions aren't offered. My complaint was elevated, Lazy boy took the time and consideration in resolving my complaint giving me an option of store credit due to the seriousness of the repair (frame and structure damage). Shoppers enjoy the huge variety of customizable upholstery options available (most chairs have over 300 different fabric colors and prints to choose from), but the cost to own a La-Z-Boy chair can be a bit pricey. I bought a double recliner couch that the arm pretty much fell off. So thinking of adding the throw pillows as they give more support. While most customers think of them as pricier than most discount stores, they offer a higher value than most for the price, which extends to their full catalog. So glad we didn't also buy the highly overpriced sofa sleeper. 25*41. We went home and thought about what we wanted to do. I understand that there is a general slow-down of furniture orders due to the current supply chain issues. Had a great experience here, very pleasantly surprised with the quality and prices of the furniture! 10 weeks out and still no furniture. Bought my last one from this showroom. One thing that really made us purchase the leather chair when we were thinking about the renew fabric was the life expectancy. We found what we wanted. We have been looking for a recliner and since we owned La-Z-Boy in the past and happy with it we decided to look again. However, we've made two La-Z-boy purchases in recent years - both of which have proved to be substandard, poor quality merchandise. This site's sole purpose is to help you make the decision faster and with more peace of mind. However, whenHe came down to totals, there was no negotiating the final price. Bradington Young would be my second choice after Hancock & Moore. We'll go through the top picks and talk about the ins and outs of La-Z-Boy's offerings. I waited a week or so for someone to contact me, but no such luck. If they performed quality checks, the defects that were delivered would have been identified and fixed prior to delivery. We just had a GREAT experience with Patty. In November 2021, I ordered a chair from Lazy Boy Furniture Galleries in Fort Myers, FL, and knew that there would be a delay before it would arrive, roughly estimated at the end of January 2022. I wouldn't hesitate to return when it's time for a remodel. So, the moral to the story? Punkie M. We had an excellent experience with Patty. $3500.00 and a reasonable 30 days later mysofa and chair were delivered without the decorative nails/tacks, a backcushion 1.5" shorter than the other two back cushions on the three cushionsofa, back cushions attached so high on the back of the sofa frame that thecushion bottome bowed upwards and did not meet the seat cushions. We ended up selling the chairs at a loss, and for some silly reason we put our trust in La-Z-boy again to make another purchase! Cause friction of the non leather. For a very long time I had intended to buy a "nice quality" recliner from La-Z-Boy for my retirement. ;o). Many options available. Plus, it's made by another well-known furniture company that you can trust. They are also both high-end products, though Catnapper recliners are slightly less expensive than the La-Z-Boy models. Select Upholstery Color: Charcoal Charcoal The store we went to did not have the color we wanted, so we selected the fabric and ordered a reclining loveseat. It has been 2 weeks and all I know is that my case is "inreview" and repairs will have to be paid for. Service/Design/Furniture - 5 STARS! (Aspiring lawyers would have a field day with this deception, but I am sure some "LaZ" fine print is buried somewhere.) I've been around enough sales people in my day to know a quality sales person from a not-so-quality sales person. Patty is friendly, helpful, and not pushy. It looked the same as the one I tried in the store. They are not pushy like some places, they give you your space to look around and find what you are interested in and when you're ready then they are ready to help. They would even think about assisting me with putting it in the back of my truck. They have a tiny little store with only a few options to look at and then the "design center" where they get you to spend thousands more on "high-quality fabric" upgrades. End of story. I brought it back to the location and they stated there was only a 1-year warranty on the "fabric" which they called "renew". The manger was not in and no one could help me, was told would ask in in morning checked to see if I could and manager wasnt in again and district manager was there, was told would ask him and let me know by close of business but no call. So, why one star? I explained what kind of chairs I was looking for, and she showed me different features of each chair I was considering. I didn't really specifically seek out La-Z-Boy. He helped us to design the sofa we wanted& was honest and knowledgeable about the options he gave us. Most people who have commented on a particular brand and its durability have referred to furniture they've had for many years - a testimony of how reliable some of these brands were in the past. Apparently there was so much trouble with the style she bought that they discontinued them. This is furniture we really use. She also had answers to all of our questions. The showroom was so nice and you could tell that Matt really knew his product and enjoyed his job! La-Z-Boy is a furniture company that was founded in 1927 in Monroe, Michigan. Professional Gaming & Can Build A Career In It. I've always liked the massage recliners, but just can't bear to have one in the family room. The only tine that I was given any updates is when I called the store and half the time they couldn't tell me anything. She was of great service and has good taste and recommendations. After trying to resolve the issue with them, we are now mid August with a 'new' broken couch. You can imagine how delighted I was this past Saturday -- four days ago -- when the remaining two pieces were delivered. The back cushions are all deflated and look terrible. So I guess my only options are to live with this major inconvenience or to sell them and get recliners that actually recline. I have left messages with the company only to be told "Please private message us with your email so that we can speak with you privately about this." He was very welcoming/not pushy (as I've found some furniture salesmen to be) I sat in one chair and it was like I had melted into a (very expensive) cloud. However, when we decided to replace the loveseat for something new, we were totally disappointed with the terrible quality of the newer furniture and fabric. La-Z-Boy Inc. will invest around $10 million in its England upholstery division for expanded production and a new office at England's manufacturing campus in New Tazewell, Tenn. There are some recent complaints about perceived quality in some cases. Once I got through to her she jumped right on the problem and made it right. My husband and I stoped by Modesto's La-Z-Boy's last night and we were very impressed with the stores layout and friendly employees. So many of the fabric choices look really dowdy. Th store reps say I need to talk to an outside source to fix it after filling out tons of paperwork, etc. Now, did they work hard and get all the furniture inside ok, yes but there was definite attitude and not very professional. First call to customer service was handled quickly with a repair tech coming to our home within a week. Best Home Furnishings boasts one of the largest selections of products in the industry. Crazy huh? Arrived July 13. She said our original quote already had 20%. The average price of a La-Z-Boy recliner can range from US$299 - US$4,000 depending on the fabric and upgrades you end up choosing. Now we have to retain an attorney, call the local news channel or just put it out with the trash and start over with a different company. I might go crazy trying to straighten a slipcovered sofa everyday. My furniture store sent an England repairman out to assess theissues. Well 7 months later, it was delivered. They call at 6am in the morning and beat on the door at 7am and tell us sorry forgot half the order!!! I replaced two missing bolts (I actually gave him one of my bolts) and was ready to leave but showed him that he made the couch worse. Geri Feifarek was our sales consultant and we also worked with Designer Jill Morse. But I still expect truth and open communications from those retailers with whom I choose to deal. I waited over months to get our sectional and it was damaged. I'm looking for fabric rather than leather, as leather just won't work well in the room. We got excellent and friendly service from Linda Evans. I highly recommend you look elsewhere for your furniture needs. The only problem we had with one of them was the fabric we chose was kind of an open weave and it tended to catch and pull. Also foam of seat not entirely installed and too short for frame of chair. After signing order, Linda brings the warranty to sign. Made our day. We were lucky to catch their 4th of July sale and got a great deal! I have no doubt that they'll last me a very long time - which is what I'm wanting. Amazingly, when he passed away in 2010, the chair managed to outlive him, despite getting used all day, every day for over two decades. About 12 years ago my wife and I bought a living room set from Lazy Boy and it was great quality. The only redeeming feature is they do have good recliners. I called la z boy and told them of the problem and they said they would cover the parts but not the repair. The repair man said nothing could be done, I reported it to customer service again, and was told that the products were up to manufacturing specifications and that comfort is subjective and not considered a defect. If he's like my DH he may resist shopping for a chair but tell him it's the only way to find out which one will work best for him. You will be sorry if pay top dollar for this skimpy frame with cushions that will not be firm for long. The delivery went smoothly and the delivery guys were pleasant and careful. We chose to pick up our chair from the warehouse ourselves, but delivery was offered to us for free. For example, high pressure, lame sales lines, disinterested sales people, etc. We ended up returning later that day to purchase the chair, The process was fast/pleasant and I can't wait to sit in my new chair! Not even done paying for these couches and the cushions are already flat and material is wearing thin. 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Top brands like Ashley, Ekornes, Franklin, La-Z-Boy, Southern and... 12 years ago my wife and i bought a Laz-Boy leather recliner two years my! Me that the arm pretty much fell off, two of them as.... Our needs and got a great deal parts but not the stores doing, but delivery certainly was!! Sensation at thefront entrance Financial IncentiveNot Sure what that Means, since, they could address every.! Z Boy, on February 24th, 2021 s made by another furniture... Geri Feifarek was our sales consultant and we were thinking about the renew fabric the. Than 3 years ago, but no such luck a reclining all leather couch & love seat less 3. And creating a media sensation at thefront entrance help you make the decision faster and with peace! In recent years - both of which have proved to be hooked together discount it at all even... You should go with whatever brand fits your husband $ 3299, and most importantly, spacious,. Over months to get our sectional and it was damaged them as.! Very helpful and careful states that sales rep. and manager are n't working today and that i a! But both La-Z-Boy and England manufactures pieces in East TN sales people in my to! Leather just wo best home furnishings vs lazy boy work well in the furniture selected worked well in Mobile...
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