It usually works the same way until you get a defective key. Is power connected? Other Articles About Hotel Door Lock System, https://www.acslocks.com/wp-content/uploads/2023/02/Hotel-Lock-System-Software-Registration-Code-Expired.jpg, https://www.acslocks.com/wp-content/uploads/2021/12/1640937985-ShineACS-Locks4.png. Do you have a question about the Dormakaba Saflok System 6000 or do you need help? You can use rubbing alcohol or an alcohol-based sanitizing wipe if needed (make sure no residue remains after cleaning). You may need to press the * button on the keypad or touch off once with your card for the door to unlock. This manual is available in the following languages: English. Add to Cart. Call dormakaba technical support for immediate assistance. The keys quality is also why the magnetized strip wont read the code accurately. For documentation, including instruction manuals and templates, visit the product page. 5. dormakaba Service provides a tailored, local resource for servicing & maintenance of a variety of dormakaba and non-dormakaba products. It would undoubtedly make anyone frustrated as they are locked outside their room. This should reboot your lock and get everything working again. The back panel comprises an interior door handle, a hotel door lock battery pack box, and a thumb knob. At the EKey Selection PC dialog box, click the EMG key in the box, and then click OK. dormakaba products are certified to a number of performance-oriented standards. Now, lets analyze some standard hotel key card not working problems in detail. Manual programacao MG-SP4000.portugus-EP23_BR. 14. The battery can be removed by gently prying it up with your fingers; however, if you have difficulty removing it, try using a small piece of paper between your fingertips and the end cap as leverage. Imagine a business personnel has just arrived from his exhausting business meeting, willing to rest in the pre-booked hotel suite, and he finds that the hotel key card is not working. Saflok Recent Questions, Troubleshooting Help & Support Do you work here? (2). . *Some live technical support services will be subject to service fees, if applicable the fees will be listed in a note with the support phone number. Hotel door lock problem 7: Greenlight and motor sound when swiping the RFID card for induction, but the door cannot be opened Problem analysis: Magnetic door lock troubleshooting. The Saflok encoder light is blinking red and green alternately. Did you find it helpful? Regularly update the backup to ensure the timeliness and integrity of the data. Ask your question here. CONTACTSales &Customer ServiceTechnical Support, dormakaba Group, 2023, all rights reserved, Workforce Solutions Technology & Architecture, Standard Frequency (125kHz) Readers & Credentials, Ultra High Frequency (UHF) Reader & Credentials, Architectural Pulls, Handles & Glass Locksets, Workforce Solutions Professional Services, Contact Customer Service - Lodging Systems, Contact Technical Support - Lodging Systems, 7 Steps to Creating a Safe & Secure Building, 7 Ways Oracode Keyless Access Makes Life Better for Vacation Rental Owners, 6 Ways to Enable a More Connected Experience, Keyscan System VII Legacy Software Updates, Knowledgeable support staff and tools to answer your questions quickly and efficiently. + From 30 Reward Points Earned. If you've completed the help list for common doors (3), you will be able to select the codes here, instead of typing them. Hotel key cards problem 2: The hotel master card can open the hotel lock, but the guest room card cannot open the hotel door lock. Remote real-time support is a unique service that enables a Saflok technical specialist to resolve certain system issues by remotely logging-on to a customers system.To activate this service you will need a nine-digit pin code available only from a Saflok technical specialist. Type in the User ID and Password and click OK. 2. Please remove the battery and put it back in. dormakaba Group, 2023, all rights reserved, Workforce Solutions Technology & Architecture, Standard Frequency (125kHz) Readers & Credentials, Ultra High Frequency (UHF) Reader & Credentials, Architectural Pulls, Handles & Glass Locksets, Workforce Solutions Professional Services, Contact Customer Service - Lodging Systems, Contact Technical Support - Lodging Systems, 7 Steps to Creating a Safe & Secure Building, 7 Ways Oracode Keyless Access Makes Life Better for Vacation Rental Owners, 6 Ways to Enable a More Connected Experience, Keyscan System VII Legacy Software Updates, Multihousing Solutions: A secure living experience for your residents, MT-QTM Lock Finish Application Definitions [April 2021], Saflok MT RFID Installation Instructions, Saflok MT RFID Door Prep Template 12-01-2020 | 65KB, Saflok MT RFID Door Prep Template 12-01-2020 | 73KB, 1" solid deadbolt (optional auto deadbolt), Staff monitoring - Keycard audits (RFID and smartcard), ANSI lock case with 1 " or 1" lock front mortise, Options: automatic deadbolt, door ajar, MKO, European lock case mortise (20 x 165 mm) with 20 x 233 mm lock front mortise, Messenger Ready - DAJ mortise (ANSI lock case), Standard (stand alone) inside escutcheon, Messenger Online - Lock controller board with Messenger capability, DAJ mortise (ANSI lock case), Inside escutcheon equipped with Messenger module, Certified to ANSI / BHMA A156.13 mortise locks (Grade 1), Certified to ANSI / BHMA A156.25 electrified locks (Grade 1), Meets UL 10C and UL 10B, on fire-rated door up to and including three hours, Outdoor side: -31F to 151F (-35C to 66C), 0% to 85% non-condensing humidity at 86F (30C), Lock programming and audit records are not erased during battery replacement, Operates with a completely sealed contactless reader (RFID only), Suitable for small to very large scale housing factilites, Easily replaces existing mechanical or electronic door locks, Access control for guest rooms, common areas, and back-of-the-house. (1), Additionally, you can control if key cards can be encoded only for checked-in bookings or also for expected ones. Learn More. Magstripe Hotel Lock Keycards. If nothing seems to be working, try removing any dirt or debris from where youre trying to insert your Saflok into its corresponding lock mechanismthis includes dust particles! Saflok 700 is a concealed fix profile with an effective cover width of 700mm. dormakaba Service provides a tailored, local resource for servicing & maintenance of a variety of dormakaba and non-dormakaba products. No. Make sure that both ends are clean and dry before continuing with programming. Once users and security staff get used to their convenience, magnetic door locks can be easily neglected, therefore enduring various malfunctions. ! Try programming a new key card to open this lock. Ask your question here. If the guest would like to use SPA, you can additionally add . No matter you want to replace your old hotel lock with new RFID hotel locks or want to buy RFID hotel locks for your new hotel, ACSLocks can always provide the most suitable solution. This new key card would override the previous key, so the guest would not use it. For non-technical questions please contact Customer Service. Hotel door lock problem 1: The door is opened without pressing the handle after it is closed. This means that the system has detected an error with the encoder and needs to be serviced by a technician. User Manual 1. Yes, the manual of the Dormakaba Saflok System 6000 is available in English . Make sure that the battery is charged and inserted correctly. 3) If still not working click on the CRS icon in the bottom right hand tray and sign in. This way, all guests staying in the room will have access to the following doors - Room, Main, Parking - at the very least. Troubleshooting: Open the door with spare mechanical keys; Install new batteries, check the connection lines, and replace the induction panel. All Rights Reserved. When the handle is turned, the screw that fixes the handle on the panel will touch the door leaf; The panel installation is skewed, causing the square handle rod to always be under force; The handle hole of the panel is too small, and the handle is obstructed and cannot return automatically; The position of the gusset plate on the door frame is not installed correctly, causing the diagonal tongue to be unable to extend or not open; The door opening is too small, or there are foreign objects on the sidewall, which hinder the movement of the inclined tongue assembly, resulting in the willing tongue cannot be extended or incompletely extended (see the extension length for details); Adjust the position of the buckle box cover (usually move inward to the centerline of the wall); expand the door opening or clean up foreign objects; Problem analysis: Generally, the battery voltage is too low after use. This durable lock is easy to use and works with Saflok access management software. Learn more about dormakaba Americas. The merger of DORMA and Kaba has formed a global leader in the security and access control market. Guests extend their stay, or in some cases, they plan for a late checkout yet fail to rekey or reprogram the card. Hotel Door Lock Battery- What You Have to Know? 2 Saflok QuantumIV RFID PK3692_T 10-18 2017 Computerized Security Systems, Inc. All trademarks and registered trademarks are the property of their respective owners. The battery is dead or installed incorrectly; Check the battery and install new hotel lock batteries; Reconnect the cable between the mainboard and hotel lock batteries pack; When the buzzer beeps three times, di, di, and di, and the motor does not sound, the wrong setting of the room number card causes it; When the buzzer emits a beep, and the motor does not sound, it is caused by the inconsistency between the hotel lock time and the computer time; The card has expired, or the hotel door lock time is wrong. Learn more about dormakaba Americas. What does the Saflok hotel lock system include? For non-technical questions please contact Customer Service. Enter the code that you have set inSaflokfor this room in field'Room door code(s)' (4). This may be due to an error in the programming of your keycard. If the card is lost, you need to report the loss of the card in the system, and at the same time, make a loss report card, swipe it on the door lock to notify the loss, and the lost door card is invalid at this time; If the lost card is recovered, you need to make a cancellation report card in the system and swipe it on the door lock to cancel the loss report. +87 Reward Points Earned. For the interface to code cards for the correct doors, you need to complete the mapping for each of them. Manual will be automatically added to "My Manuals". These total-enterprise security products for hotels incorporate Radio Frequency Identification (RFID) technology and secure mobile access solutions and all Saflok electronic locks are designed, assembled, and tested in North America. What should I do when the hotel lock in the normally open mode? Keeping guests happy and content is extremely important in the competitive market. A flashing red light will indicate that your battery is low and should be replaced soon! You will have to use mechanical keys to open the hotel door. For technical support please call or email dormakaba using the technical support contact form. If you use the TTlock smart lock system for your hotel or apartment, you can check this article: TTlock Troubleshooting: Here Are Everything You Need To Know. Learn More. Navigate to menu Settings->All Settings->Rooms->edit each room. Is there proper voltage at both ends of each wire in every circuit? Check whether the square tongue is open; replace the lock cylinder. manual before closing the door. At this time, please consider replacing or upgrading your current hotel lock system. This can give some insight into what may be causing problems with your Saflok encoder so that they can be fixed accordingly! *Some live support services will be subject to service fees, if applicable the fees will be listed in a note with the support phone number. Solid green The system has power and is ready to use. Lock programmer-interrogator/emergency lock power supply lock battery override instructions for system 6000, All information contained herein, including but not limited to product pricing and other intellectual property, is confidential and, intended for the sole use of the addressee(s) so named. MT Series Dark Mahogany Hotel Door Lock, 90 Day Warranty. First off, Please confirm your Saflok key has been programmed. 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