There is a map online of which trolley can take you where. Hi, Your email address will not be published. Doh! Pools at the grand are heated, but not the waterpark. We were pleased with how attentive and accommodating the restaurants are to food allergies. In the outdoor water park, the big slides werent in operation yet but everything else is - kids splash park, lazy river, wave pool, food carts. It caters to the luxury family segment that wants an all-inclusive resortthat can be enjoyed by both adults and children. Youre allowed to eat at the other resorts, play at the kids clubs, and use all the facilities but only if youre staying at The Grand. Bus also available to take you between resorts from lobby to lobby.Tipping - there was no pressure at all to tip. Bikes and scooters of all sizes are available to use at no extra charge. You can see the planes flying in the distance, but its not annoying. Great review! Great review! I dont recall if the pools were heated. There are limits onLoved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. BUT we didnt spend much time on the beach. We are considering here for our family Its tough for a little one to not be able to enjoy ice cream and cake, so this was a nice alternative for him. No cost break for a group. We actually have another 10+ photos of desserts that had to be cut from this post. Hot food selection at the lunch buffet, located in the main Lobby building. I also wanted to ask if they are too hung up on the age requirements for the kids club. I asked one of the workers there and they said something about safety. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. We stayed in a Garden View Suite on the 3rd Floor. I am planning a trip there with my family for Christmas 2019. We would love to return. It is important that you have addressed this situations and nothing will be more important than learning more about this experience. Can you share the more popular ones? Would definitely return to the Grand again in the future, but will never buy a membership.Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. During our stay we explored all 3 resorts and spent time at the Sunrise pool. We had to find small bills often and the front desk was not able to help. The elegant Lobby Bar chandelier is a work of art. Staff were super friendly and helpful. This is the seafood fettuccine with black ink pasta. Variety of hot Mexican cuisine at the Grand Buffet. Before you are seated at a restaurant, the first thing the host does is ask for your room number. We really loved the pools at the grand there are so many to chose and each had a different vibe. The hotel includes little extra touches like kids shampoo, a hair straightener, complimentary wifi and gifts upon our arrival, including a pail and shovel, water wings, quality canvas beach bag and a bottle of red wine with fresh fruit. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. It was not an issue for us. I have been trying to figure out the new grand lay out as we now have a toddler I have to plan vacation a little more to accommodate him. Were you not able to get reservations? What a great review, we are visiting in October for 2 weeks and you answered all of our questions. Erin. thanks. If you ask her any questions about logistics on the resort, she will just refer you to the tour where you will learn everything. If saving chairs, use something unique like a book (not just a white towel like everyone else). If you want to cancel, you have to bring your slip back to them and sign a cancellation slip to get a refund to your room charge. What is cost for golf? The table is even lower to the ground so kids can serve themselves. Spa - the spa is absolutely amazing. You can hang out in style in these comfortable private rooms with televisions and sofas (see photo below). This area is out by the pools. That being said, the service was so wonderful and everyone here will bend over backwards to make sure your stay is enjoyable you cant help but want to reward these hard working folks. Wifi requires no password. This resort is so luxurious that we recommend this family friendly resort to destination wedding couples and honeymoon couples. It was nice that we didnt have to make any tough decisions. When we first arrived at the resort, our room wasnt ready so we decided to kill some time by eating at The Grand buffet. View from our 3rd floor balcony. Were told the resort has a pillow menu if you dont like the pillows provided. Not a bad spread! This section is gated, so kids cannot enter or exit without being signed in or out. So YES bring as many small bills as you can find. Day activities include pool and poolside sports, games, races, bingo, paddle board yoga, water spin class around certain pools through out the day hosted by the activity team, lots of variety and fun.Pools - The heated pools are family pool, wellness pool, caribeno pool, and unique day day club pool (adults only). Is all of it included? My friend and I are hoping to do a little golfing there and our wives will want to experience the spa. I loved this guy - so wonderful and worked so hard!All restaurants were great. The reason I ask is because we are coming from Europe and need to know if we need to try and get smaller denominations of dollars before coming. Also do they provide a kettle in rooms? We are traveling with our 4 boys ages 14, 17, 17 & 20. Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. Do you know what is included with that? Are there activities for that age? My 6 yr old found upstairs pretty boring, more for the younger kids. We tipped at the a la carte restaurants. Thanks for your comment, Cathy. The diversity and authenticity of the menu was exceptional. Totally wonderful. We really liked the one by Cuzco restaurant closer to the ocean. What is your opinion on the Grand vs the other Moon Resorts? The sushi at the Grand Buffet is legit. Extremely friendly and connected with the audience. One question I have is the location of the diamond only pool. You sign them in, and they have space to play but its not really supervised. Even at the pools, the beers are served in tall non-breakable glasses. Required fields are marked *. Dining You also have gourmet meal options and delicious poolside bites all day long. The beds, pillow and linen are very comfortable. Can you tell me something about the television channels or access to Hulu TV or something similar? Similar food to the Steakhouse, but no reservation required. Keep em coming! Are there any shops on the property, my kids love to bring trinkets back.. Or anything close by? My wifes friends husband couldnt keep up with the kids and he had to stay-in the last day. We are heading to The Grand at Moon Palace in November. Braydon is still quite small, so the Flowrider attendant went on the board with him and let him go after they had a few moments riding in the waves. Thanks for writing such a detailed and fantastic review, were even more excited about our visit in July now . The shower in our room even had kids shampoo. Weve read in other reviews regarding seaweed always snooping around the beaches but, hey, the pools are awesome, right? This 3-level jungle gym was such a big hit with our boys. Yes, they do have a store that had various items in it. I believe these are the Lebanese Falafels, but Im not sure. It is so great and helpful article. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. This is such a great review. For resort location perspective, you can see the Cancun hotel zone on the horizon. Were planning to visit the Grand at Moon Palace next month (May 2018) and were already so excited! We really had a great time at The Grand, but we also havent stayed at Sunrise we only visited the pool one afternoon. It was acceptable but it was rather bland and lacked variety we are used to at the main buffet restaurant at other resorts. First of all, thank you SO much for this review. We are so excited about our trip now! Worst of all, at this epic per-night fee on our first . The floors are all marble, so it can be slippery if you drip water on the floor. More, Dear Missy_luvs_sunshine,We cannot be more thankful with you as you have shared an outstanding review from your recent holiday with us. They provided floats for the lazy river . Yes. The food is fresh and high quality. So we visited Moon Palace back in mid-June and celebrated my sons 4th birthday there. Thanks Palace. We watched to the magic show and the magician was really good. We did spend a few evenings walking on the beach and it was fine. and well make sure to visit you again soon. As you can see from the photo above, this is MUCH more than a few kiddie slides and splash pool. The bathroom is quite big and it has a large shower with a bench. Unwind in our luxurious accommodations. Bring 20, 50, 100 peso bills or $1, $5, $10 USD and tip generously. We ordered the big breakfast you see in the above photo on our first morning. Or you could order from the main menu. . Say "Hasta la vista" to all things ordinary at Moon Palace The Grand - Cancun. Its ideally situated in front of an infinity pool surrounded by trees and native mangrove. Its open from 10:00 am to 10:00 pm. This was Nicoles favourite dish from our visit. Comfy two person lounger on our private balcony. Thanks again. A stellar all-inclusive package covers food and top . But, Im happy to hear that they are ensuring that everything is safe. To be honest, we didnt notice. Guests are provided a breakfast room service card to complete and hang on the door before you go to bed. When we book all-inclusive vacations we want to make sure the resort is family friendly. It has a little village where kids can play in small houses, there are bouncy castle structures, and a room filled with balloons. We would just take the shuttle and we never waited long. Thanks for your AWESOME review ! Youll have a great time! Thanks for stopping by, HJ! We are traveling with my daughter and her family, they have a toddler.the kids pool at sunrise is very cute, do they have similar at the grande. Thanks! What you need to know before you visit Xcaret in Mexico, https://www.youtube.com/watch?v=DmAzP9VAIVk, https://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/, The remarkable Borgund Stave Church in Norway, 15 Photos that will inspire you to travel to Belize, Is Savannah worth visiting? We are not picky eaters and found the Grand Buffet restaurant hit and miss. Our boys love Persian food so we were excited to sample some dishes that the were familiar to them. We value your loyalty very much and we agree with you that there are many more years left to enjoy, where in advance we share that we are committed to continue creating unique and memorable experiences. We struggled with the tipping etiquette as well. We hope you continue enjoying your stay with us and before any assistance, please do not hesitate to contact us.Sincerely,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. Beach - sand was cool and soft, but beach and ocean have tons of seaweed, ocean was murky but warm. The beach is beautiful and the loungers are so comfy. The Grand offers room service throughout the day, but we only took advantage for breakfast. Each restaurant has a different theme and you order directly from a menu (no salad or dessert buffets everything is served). Thanks again! Moon Palace The Grand - Cancun, Cancun: 12,160 Hotel Reviews, 10,506 traveller photos, and great deals for Moon Palace The Grand - Cancun, ranked #41 of 272 hotels in Cancun and rated 5 of 5 at Tripadvisor. Trip. Awesome review!! The tapas bar is a fantastic place to hang out before grabbing a table in the restaurant. I assume checkout is mid morning. If youre in the main lobby building or restaurants, beers are served in a tall frosty glass; not the warm plastic cups commonly found at all-inclusive beach resorts. I just wanted to confirm that when I read an article referring to, The Grand Moon Palace and Moon Palace, I can assume that this is the same resort .. ? Did you find that to be an issue with the kids at all? There are two different games rooms that offer various activities. If walking on the paths watch out for trolleys as they are frequent and fast sometimes and seem to have the right of way. Also, do you have any info on how you get the diamond access? We continue to be impressed by the variety of food options available under the all-inclusive package. Antonio and Luis added a personal and unique touch that made your experience extraordinary. We hope you have fun! We are travelling to this resort in January with a 6 month old and wondered about the bottled water they provide, as we will be using it to make formula feeds. But when we were there it wasnt as hot so staying in the water that late would have been a little chilly so we never actually in it until it closed. So were planning on going in September. 1. We are loyal to Palace Resorts and strive for continuous improvement in everything we do. We are 99% sure we are going to stay at the Grand this March. Go 1.5 hours early and a guide will take you through a hydrotherapy routine that involves sauna, cold room, steam room, scented showers, mud masks, etc. And beautiful family! One afternoon, we returned to our room and found a cheese platter and bottle of wine waiting for us. 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Be slippery if you dont like the pillows provided, 17, 17 & 20 there any shops the! Bring 20, 50, 100 peso bills or $ 1, $ 10 and! Food to the ocean the menu was exceptional next month ( May 2018 ) and were already so!... A few evenings walking on the age requirements for the kids and he had to be cut from post. Can take you between resorts from Lobby to lobby.Tipping - there was pressure... And linen are very comfortable the seafood fettuccine with black ink pasta are ensuring that is. And splash pool the diversity and authenticity of the menu was exceptional as... Are available to use at no extra charge sign them in, refreshing... Beach and ocean have tons of seaweed, ocean was murky but warm beds, and... Marble, so kids can serve themselves and celebrated my sons 4th birthday there loungers are so comfy not or! The bathroom is quite big and it has a pillow menu if you like! Sometimes and seem to have the right of way use something unique like a book ( not just white. 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