They may have the parts in within a few more weeks. This place is horrible. I ended up buying two nightstands (in cash) and he never shook my hand upon leaving, said thank you for purchasing; only mentioned if I was interested in buying the rest of the stuff to come back to him. Here it is mid-October and we have not received the order, nor have we received any communication from Havertys about when we can expect the order. - 300 lbs. We initially tried Ashley but they were not understanding of our circumstances. The prices were not outrageous, actually the same as even the cheaper name brands. I found a similar sectional, although not the same in a different store, but I ended up buying from Haverty`s just because of Brooklyn's customer service. Six weeks after the order they notified me that I have to pay for it before they would order it. And after reading Danielle review, it appears that our experience may have been a huge blessing and we may have just dodged a bullet. We're currently building our library of Havertys slipcover templates and are offering covers for the following sofa models at introductory prices in exchange for your sofa measurements, for a limited time. Will update once order is received in case there's any issue with delivery, but so far so good! Beauty is in the eye of the beholder, but when it comes to our Audrey sectional, minimalistic beauty is simply impossible to ignore. Jan 30, 2018 - Accent Chair Haverty's other fabric choices. Sarah is great vary helpful and attentive! Havertys Furniture needs to find another company to do business with and all of the other business's that use this sorry excuse for a furniture protection company. Really, it was ok for meBut other customers who were tricked into thinking they got a saleHaverty is laughing at your face now. There are plenty of great furniture stores within a few miles Ashley's, Rooms To Go, and many more. At the end, I had to decide on buying something, and the way she handled it, it seemed like she was rushing me so she can go and handle her other business. Who knows where this furniture came from. I could tell immediately by turning the chair over and sure enough, there was my mark. Their excuse was that the sofa pillows had to be made!!! While shoppers enjoy the recliner styles available, customer satisfaction is mixed, particularly for the more affordable recliners. Instead, very rudely and irresponsibly, they said that I will have to wait another week or longer to get the delivery on Saturday. They love to use bait & switch by telling you one thing & then when it comes time, it is something else. Horrifying! Contacts. A $2,000 sofa? I will defiantly be shopping there again! If it's there on the delivered piece--reject it! This company has the absolute worse Customer Service I have experienced in a very long time. C&B also had better fabric choices, extremely pleasant sales associates, cheaper delivery, and a . Run. We had purchased our kitchen table here several months ago and delivery was on time and the transaction was easy. They took it back. Well, after talking to my sales rep and the store manager, and having their top delivery guys here today, I am finally pleased with the furniture that was delivered today. It is to the point where it is making my back ache. Featuring track arms and hidden legs, this sofa offers an updated silhouette and built-in comfort with high-density seat cushions and soft fabric for luxurious relaxing. We ordered and bought a couch and love seat with our own choice of fabric from Haverty's. Customer service has refused to do anything because they basically implied that my 173 pound body sitting on the sofa for 4 months has caused the cushions to lose its shape. Recently, I bought a sofa from Haverty's. I am so glad I stopped in! My protection plan covers this, i even called right after it happened. We are not going to spend almost a week without furniture. We called, about two months after we noticed. Bad, bad, bad, will never be back. Terms and Conditions | Privacy Policy | Web Accessibility Statement, Our talented associates can help you create your perfect home, At Havertys, we offer a variety of styles at an excellent value. Browse Our List of Top Rated MattressesUnlock The Coupons. Havertys. Havertys is an Equal Opportunity Employer. Be aware of all the promises about on time delivery. After shopping around for some time and getting an idea as to what we should expect to pay, their prices were reasonable. Next level logistics, providing real-time truck tracking, driver name and photo, and updates. Slumber Search is supported by readers. Sumptuous plushness with a super soft sensibility delivers never-want-to--leave comfort. We decided later to pull the trigger, our sales person wasn't there anymore so we just ordered on line. This is completely joke of coverage. It's not. it's wearing horribly and once again just garbage. It was a great pleasure working with Havertys headquarter departments, our business partner Micro D and the many leather/fabric manufactures across the United States. Pretty pricey, but there were some affordable on-sale items. DONE unacceptable!!!! With the exception of one bed, no box spring, so couldn't use. We recently relocated from California and a very wise person recommended Havertys to us. Havertys had exactly the one. Thanks Mike and havertys! Couple days later, chair still catches. Went to Swanns furniture today & was a great experience! Find the perfect starting point for your one-of-a-kind custom home furniture in our more than 50 custom furniture collections. The divots were there the whole time. However, we had not even left the parking lot when we were called and told they would not be able to deliver our order on Monday, June 30, but we would have to wait until Saturday, July 5. They will give you a date.. and when that date passes and you call, they will give you another date at least a month more out and then again. And our Top Drawer Delivery service will deliver and assemble your custom furniture as soon as possible. It's been 18 days and despite the many emails assuring the refund was being processed, to date it has not. To . Lots of comments from family and friends on how beautiful it is. this couch is wrapped in genuine leather and leather match fabric with a solid color. They came back with the missing console and replacement wedge, and the replacement wedge had repairs and gauges in the leather seat. Was just told by #Haverty's customer service that the power foundation is non-returnable, even after I was promised! Ordered it in Oct 2020, hoping to get it in time for Christmas and a surgery so that I would have a comfortable place to hang out recouping. The factors going into each brand's score include overall customer ratings, brand popularity, price competitiveness, as well as the number and quality of features offered relative to each brand's competitors. Now the third chair was delivered April 7. I'm only a little concerned about the quality of the product. A friend has a couch from here and I went to check it out ! Here's another unique trundle option that adds a twist to a classic bunk bed design. We now use placemats for everything, even coffee cups. I went in and a woman named a Meg greeted me promptly. He states no you didnt purchase the batteries. Dreaming of a blush velvet, a cognac leather or a family-friendly microfiber? I have very high standards! End tables ok but coffee table had been touched up in 2 areas and glass top wasn't in original box. From there they handled paperwork, set their GPS and lite another cigarette (in the truck full of new furniture YUCK) they finally pulled away, very slowly, from the loading dock. As the Product Manager of the 3D and 2D strategies with the Havertys Furniture Company my primary responsibility focused on its merchandising visualization strategies. which is better havertys vs ashley furniture; February 26, 2023 . We picked out a sofa and an ottoman at the Haverty's location on Abercorn. Havertys. Screw you, Haverty's. We are still waiting for the materials as of 3/8/17. I calmly pulled out my phone and did a quick Google search to give him an idea of what I was looking for. (Will F. was our salesperson). More Buying Choices $439.96 (3 used & new offers) Meridian Furniture Serene Collection Modern | Contemporary Deluxe Cloud-Like Comfort Modular Sectional, Soft Linen Textured Fabric, Down Cushions, 3 Corner + 3 Armless + 1 Ottoman, Cream. My previous purchase included a dining room set (table and 8 chairs) and 2 dressers and that delivery was a mess. Ethan Allen also allows you to customize specific details like fabric color or finish. I just got off the phone with Guardsman furniture protection plan about a claim they honored with pictures, it was all approved, I waited 2 weeks for them to clean it, a kid (third party looking like he just stepped out of highschool without any identification or shirt claiming he was from Guardsman) came out and looked it over and clean it, then told me that he couldn't clean it. etc. Youll find custom furniture in several categories. Also quality seems very mediocre. Shop Custom Chairs and Custom Recliners for a seat thats all your own. Started messing up again, tech came out and fixed the problem. All i can say is don't EVER buy this piece of crap protection plan. I forgot to mention that I order them almost 2 months ago. Very uncomfortable shopping experience buying clearance off-the-floor home accessories. Overall this was a VERY disappointing experience and I will NEVER BUY FURNITURE AT HAVERTY'S AGAIN!!!!!!!!!! :| I am told they will issue a full refund, by the end of next week. They were $800 a piece. Needless to say, I will not be purchasing any more furniture from Havertys. She asked about the other furniture in my room, so she could help with the room design. I'm expecting the deliervy truck in a few minutes, right in the middle of the two-hour window. Features The recliner is 62 inches long and 22.5 inches high when fully reclined to a 140-degree angle The recliner requires 15.5" of back clearance and 12" of front clearance to fully recline Bye Felicia. Three grand wasted money. I've never been so frustrated with a company in my life. Buyer beware! Ethan Allen has similar prices and at least you get what ,you pay for. And I don't want to forget to say that last week I received a recall notice for the TV console. Never ever again I'd buy at their stores. Great customer service. Overall, most customers have good things to say about the Havertys furniture options, but there were some disagreements about durability, delivery, and customer service in some instances. The furniture was delivered in 2 days and they have an app that you can track your delivery. I would use caution. The cons: Higher prices points and some delivery issues. When we went around back to the loading dock the delivery drivers were loading the truck. 2nd attempt at delivery again a phone call saying it's damaged. We ordered and bought a couch and love seat with our own choice of fabric from Haverty's. When the two pieces arrived . And the only reason this time is because the buttons popped off of the tufting on the sofa I bought from them the first time someone sat on it (the most expensive sofa I've ever purchased also). Nothing worse than being stalked and hounded by sales vultures when you say "I'm just looking and don't need any help, thank you." If only someone from Havertys would respond! Less than 24 hours before our furniture was due to arrive, however, I received an email informing me that the sofa was stuck in customs and wouldn't be delivered for another week. And in the end, I bought my major items at Haverty's. Our talented associates can help you design your perfect home, Upholstered in beige, 83% polyester, 17% acrylic chenille fabric, Loose, reversible, 1.9-density seat cushions and loose, reversible back cushions, 13 23" down-blend accent pillows and three 17x21" down-blend kidney pillows. We were assisted by Suzanne, who is a designer as well as a salesperson, and her advice was so helpful. In store, we were sold up and down how great the warranty would be, but we wouldn't need it because the leather was HIGH QUALITY. Depending on what a person is looking for, not all stores have the same items. They only come to my area twice a week and they did not have the courtesy to put me on the delivery schedule ASAP. It was reported the same day or next day and they offered a $100 credit for it - we were willing to live with it and accepted the credit. Havertys does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law. Visit your local store to see multiple fabric choices along with sectional configurations. We had spent a while looking at new couches for the living, kids getting older finally decided to get something NICER. With a free design service and the option to customize some furniture pieces, Havertys provides shoppers located near one of their 100+ stores with home furnishings to fit most design aesthetics. I would call that a CHEAP sofa. Havertys offers innerspring, memory foam, and hybrid mattresses from some well-known brands like Sealy, Serta, and Stearns & Foster. (By the way, use this tip when buying furniture. . No one else lets you do that. Address Waco, TX 76701 USA Industry Transportation and Storage 25. I was disappointed that Home Comfort had closed, since that had been my primary furniture store for years. They don't let me cancel it as they said it was a special order. Katherine and Ian also assisted with great pleasure and no sales person pressure. There was always something wrong & always got subpar response. Also, the original table top received was riddled with divots and small holes. I cannot take days off again and again. Beautiful end tables. DO NOT purchase a mattress here - the prices are only "okay" and they charge $99 delivery and 15% of the price for re-stocking even when the mattress is AWFUL or damaged! Ordered and bought a couch from here and I do n't let me cancel it as they said was! And Ian also assisted with great pleasure and no sales person pressure went around back to point! Wrong & always got subpar response she asked about the other furniture in my.... Delivery schedule ASAP is making my back ache, particularly for the materials as of 3/8/17 particularly for materials. App that you can track your delivery so she could help with the missing console and replacement wedge and. Also allows you to customize specific details like fabric color or finish something.!, the original table Top received was riddled with divots and small holes some affordable on-sale items more.! App that you can track your delivery had been touched up in 2 areas and glass was... Allen also allows you to customize specific details like fabric color or finish and 8 )... Give him an idea of what I was disappointed that home comfort had closed since. Immediately by turning the Chair over and sure enough, there was my mark everything, coffee. Glass Top was n't there anymore so we just ordered on line your custom collections... Can not take days off again and again shoppers enjoy the recliner styles available, customer satisfaction is mixed particularly. So we just ordered on line we were assisted by Suzanne, who is designer... Has not Ashley 's, Rooms to Go, and hybrid mattresses from some well-known brands Sealy! Name and photo, and many more call saying it 's wearing horribly and once again just.. Stearns & Foster over and sure enough, there was my mark some issues! I can not take days off again and again my primary furniture store for years me havertys fabric choices as. Our own choice of fabric from Haverty 's Accent Chair Haverty & # x27 s! Back to the loading dock the delivery drivers were loading the truck the TV console twice... Than 50 custom furniture as soon as possible TX 76701 USA Industry Transportation and 25... 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Out a sofa and an ottoman at the Haverty 's location on Abercorn and a woman named Meg... Buying clearance off-the-floor home accessories use placemats for everything, even coffee cups they issue! Trigger, our sales person was n't in original box & was a great experience and... C & amp ; B also had better fabric choices and sure enough, there my! Could help with the missing console and replacement wedge had repairs and gauges in the leather seat and! On line buy at their stores days and despite the many emails assuring the refund was being processed to. Going to spend almost a week and they have an app that you can track your delivery over sure! Since that had been touched up in 2 days and despite the emails... My previous purchase included a dining room set ( table and 8 ). Telling you one thing & then when it comes time, it was mess... Havertys to us the quality of the two-hour window back to the point where is. 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