Then, give participants an issue to debate. Bad Resources Removed Dec. 10, 2012. Home Images Library Videos Library; Technology; . Recently I used this for a communications workshop and I love the participants reaction to this every time. Then, switch sides and have participants argue the counterpoint. I used the exercise exactly as provided and was delighted with the way that those present took to it and enjoyed the different way of making a valuable learning lesson. Vet the stories you use before you use them. I like it because the format is simple,there are very few resouces needed and it's quite short too. Home Blog Trainers 3 Free Conflict Management Training Activities & Ice Breakers for Adults. Notes:A great follow up for this is What is Assertiveness? in Course Modules. Group Size:This module is suitable for use with groups of up to 15 participants. One team member starts by making a statement. You can take real AITA scenarios and act them out, with the same analysis and judgment at the end. ZIP (11.22 MB) Conflict Resolution Activity: Help your students better understand how to positively resolve conflicts with peers! It has allowed us to use a fun exercise to identify the pitfalls of assumptions and stereotypical situations. Aims: To introduce different styles of information gathering. To understand that we all have a different viewpoint or perspective. Conflicts can get heated, and it is important to create an environment of respect where teammates can contribute safely. In fact some things can have completely different opposite connotations. If you give a mouse a cookie, hes going to ask for a glass of milk. Each time traveler should represent a different jump in time, for instance later in the day, the next day, next week, next year, and ten years. When they're done right, icebreaker activities can yield some meaningful and sometimes bankable results, such as: Improved communication and interaction between employees Shortened onboarding and training time Stronger teams Enhanced team bonding Better decision-making and problem-solving Increased engagement Reduced turnover Then hell want to look in a mirror to make sure he doesnt have a milk mustache.. Additionally, theFive Dysfunctions of a Team training module is a great way to help teams learn how to recognize conflict and trace it back to its source so that it canget addressed. Company Number: 06680497 VAT Number: 422947194. This exercise is a great way to introduce listening skills to a group or to use as a consolidation exercise after a session on listening. Google+ No one said youcouldn'tnegotiate to rack up points for one person and divide them at the end. var gcse = document.createElement('script'); At least 50% of the delegates get less that 50% of the statements right each time we run the session perfectly illustrating the learning point. 28-Jul-2017 Training your employees to recognize, analyze, and handle conflict in a minimally-disruptive way is essential for good company culture. You should also be cautious if you pickactual AITA posts. Time:This exercise will take about 10 minutes to complete. Group Size:This module is suitable for use with groups of almost any size. Pro tip: Create whiteboard templates with the different categories before brainstorming to speed the activity up. Ideally, team members will take this inventory before acting and avoid a clash with a coworker, however teammates can also use this list to take accountability for actions and smooth things over with colleagues. Make spaces on the board for categories like causes, plans of action, and possible outcomes. One of the most useful team exercises for conflict resolution is to have candid discussions about past challenges. You should have seen their faces when I awarded a star to the winner! - Obtain and implement these training modules for your employees, teams, and departments. copyright 2003-2023 Study.com. This was my first venture into this type of presentation of this topic as I have only recently begun to train in the topic with the Ford Motor Company. This is a really great activity, either for a Listening exercise or for going down the Assumptions route. It never fails to entertain the delegates, but always ticks the boxes for active listening as well as assumptions training. This game may seem like silly fun, however the driving point of the exercise is to teach teammates to think beyond the moment and to project outcomes in the future. If so, please feel free to leave a comment down below, and we'll get back to you within a day or two! Sometimes,conflictscan occur between groups, including specific teams and larger departments. Ask the participants to work in pairs. Aims: To help participants understand the impact of their behaviours on others and the part they can play in developing and improving difficult relationships at work. Advise participants to use open questions instead of closed questions. Understand the nature of conflict and how to work with others to negotiate and defuse situations. The delegates have found this to be amusing as it is a clear break away from the business theme of other exercises. Jimmee John should not have been stealing your lunch. The exercise is a fun way to get across an important message, and the recording that is included with the downloads allows the trainer to rest their voice for a short time, which is a bonus for both trainer and trainees in most cases! Notes:Participants will need to be pre-briefed to bring a photograph or image with them to the training. At the end of each story, other team members can weigh in, share praise or constructive criticism, and suggest other ideas for dealing with the issue. You want as many points as you can get and don't care about anyone else. It's fun and engaging and allows you to build on levels of listening along with biases & assumptions. You can either fill the lists one by one, or invite participants to suggest items one by one. Did you find that you had to respond to what the other person was saying? 2. Notes:A small prize for the winning team would be nice, though not essential. Teammates distinguish between intention vs interpretation, and learn to be conscious about their delivery when communicating. In each corner of the room, hang a sheet of paper with the name of one animal. This is a great little exercise that really demonstrates to the delegates how readily assumptions are made and how guilty of it they are. Use hypotheticals and genericized stories instead. You will have chosen person A to take an opinion on the topic and person B another opinion on the topic. After 10 minutes the managers and employees must come together and negotiate a final outcome. ). The statement should be workplace-relevant and otherwise innocuous, like "When will you have X task completed? Think about it, with dozens of people working side by side day in, day out, conflict is inevitable, whether it be a small issue or something that becomes much bigger. Group Size:This module is suitable for use with groups of up to 20 participants. Also good for stimulating your thinking if you teach conflict resolution. Seeing Things Differently - Different Perspectives. Ask them to write 4 words down that they associate with the word conflict. If you give a teammate an impossible deadline, If you ignore your teammates request for an update. It promotes the ability to navigate down the middle for a solution. Time:This exercise will take about 10 minutes to complete. It is a good alternative to the Goldilocks exercise. For example, Do you like coffee? the answer is usually either yes or no. Click the image to learn more from the Amazon page. Notes:Participants can be pre-briefed to come to the training event with an idol in mind. A simple, yet effective exercise, I like the fact that it uses Goldilocks, a story which most of us will be aware of from childhood. I've had the group get a unanimous decision by vote and then ask someone who caved why they changed. The truth, however, is that every member of your team should be able to do the same thing because doing so will mean theyll be able to work more effectively as a team. We use this as part of our Diversity Training which requires a lot of interaction from participants. I have recently used this exercise to introduce a session on cultural differences as the organisation was transferring its HR shared service to another country. We believe in a lean, information packed user experience. One class in particular, classroom management, needs icebreaker activities during the first . Do you have any questions about these conflict resolution activities or similar? This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Its a good influencing skills example as well. It always gets people talking and laughing when they realise how they have not really been listening to 'my' story. Really great exercise and would highly recommend. Before you can begin training your employees to handle conflicts amongst themselves, it's beneficial to help them understand their reactions. It really helps delegates realise how easily we make assumptions and how unconscious we are when we are doing it. Blow Wind, Blow! Established in 1992, Bacal & Associates is a small training, consulting and publishing company with a core business centering around all aspects of communication, including helping deal effectively with conflict, dealing with difficult people, and dealing with hostile customers. The trainers notes are very well laid out and it is what all exercises should be, simple and yet effective. I then get them to analyse what should be included in the Minutes using ABCD eg what's vitally important (the Absolutes), what are the Basics or the Background to the story, what adds Colour to your minutes to bring the story to life - and what can be left out (the Dumps - eg Christina, the wheelchair etc). An activity called " Knot or No Knot " is great for goal conflicts. Here are answers to common questions about conflict resolution activities. - Free to use handout that can be used in training in conflict resolution skills. The Big Book of Conflict-Resolution Games - Washington State University In these childrens books, readers follow a chain of events sparked by one hypothetical action. and parents, but particularly for educators often in conflict with parents. FIND THE COMMONALITY The game is a perfect team bonding game. - "One of the key challenges facing people who need to work through conflicts together is a lack of clarity about what they need. Notes:Running times will increase with larger groups. 7. In this game, developed at MIT, players focus on hidden motives, differing objectives in negotiation, and the conflicts that arise from individuals operating with their own interests in mind. Pro tip: If you do not have a work conflict to explore, then you can have team members practice this exercise by using a pop culture or historical conflict. Students will brainstorm to contrast positive conflict resolution and negative conflict resolution and then learn steps to positively resolve conflicts with friends. Ive used it in induction courses. Please check out the Awards we have won to give you the peace of mind that we will deliver the results that you require. We have been using this activity in our Equality and Diversity sessions to demonstrate what happens when we make assumptions or go into something with a preconceived Now, he has a baseball-sized lump on his noggin. After allowing teams five or ten minutes to write, gather the group together and have each team tell their tale to the others. Or, players might be education representatives from the Ministry of Magic, visiting Hogwarts to help the faculty confront Dumbledore about his hiring choices for the Defense Against the Dark Arts position. A cold wind blows for anybody who does not like to argue. Aims: To understand the importance of listening skills. To illustrate the dangers of making assumptions. To provoke discussion about prejudices and stereotypes. I used the Goldilocks story in some customer service training. Though results can be humorous and prone to exaggeration, the main purpose of the activity is to show how one action connects to the next, and issues can avalanche into bigger problems if employees do not choose actions carefully. For this version of the game, the prompts should focus on conflicts. For instance, You heard, Youre too slow at your job,, I meant, Im stressed out about being able to get my bosses the data they asked for on time.. It has been effective within courses on coaching and first line manager courses. I solved this by reducing the statements to only one fact. What a lovely exercise. To do this in a meaningful and productive way, your group members will need to know one another, be able to share a laugh, and be comfortable talking together. Instead of letting that happen, train your employees in appropriate conflict resolution. Here's a full descriptionfrom the WorkSMART blog: "Out of sight of the group, place a length of rope on the ground in a pile. The Witches of Glum exercise has been used within our customer service course. I used 'course introduction' with a group on a departmental awayday. Aims: To define what bullying and harassment are and to explore their impact in the workplace. 4. I quite like to let this session over run by 5 or 10 minutes when it is going well as it rounds off a hectic morning nicely. However, assumptions are made that are never stated. Conflict Activity: Four Words Objective: To get team members to work through conflicts, differing opinions and how different team members handle conflict. Conflict resolution is a critical skill in the workplace. Its great seeing the learners reaction when they realise they get the majority of the answers wrong and makes them reconsider how they jump to conclusions. And ESH, for "everyone sucks here," a scenario where no one acted appropriately. Fun is guaranteed! This made a considerable difference to the atmosphere and energy levels within the group. In total, allowing for discussion, we recommend allowing about 40 minutes for this module. This was an effective module near the beginning of the course; the delegates had an increased awareness of natural assumptions and listening skills which effectively introduced further modules within the course. Using the same topic both parties will have 5 minutes again but this time neither of them is allowed to use the word But. 11:17:38 As an optional third phase, have the parties team up and argue collaboratively. All rights reserved. At the end of each round or discussion, have the group vote on the best proposed solution before moving on to the next question. After a set amount of time, the activity leader will take both pots, combine them into one, and then add their own contributiontotalling the pot and telling everyone how much is in the pot. In total, allowing for discussion, we recommend allowing about 15 minutes for completion. When the word conflict resolution comes up, most folks minds go straight to mediation. Aims: To encourage the team to think about the team's strengths and weaknesses. To identify behaviour that the team needs to change. The game is more fun and useful with more time travelers, and you could even introduce parallel dimensions where time travelers live in futures based on different choices. Periodically post a fictional scenario, and ask teammates to explain which participant is the jerk in that situation. As an alternative to risking Death by Powerpoint I decided to use The witches of Glum as a medium for getting across how easily we drop into making assumptions and the potential impact making those assumptions. The inspiration for this conflict resolution activity comes from the If You Give A Mouse a Cookie, book series. Fantastically effective exercise. Lay out 5 items criss . Putting your team in "real" scenarios with no social weight or consequences behind them allows for more free-form thinking and action while preserving a conflict scenario. Respondents typically give reasoning behind their judgements. For example, debates and What Would You Do?. - A basic training exercise to help participants identify conflicts that have occurred in the last week, and explore methods to resolve the conflict. Also, completing the stories as a group means talking through the choices and agreeing on a course of action, which involves compromise and negotiation. No one said youcouldn't let go of each other's hands and tap on your own. Defusing Angry Customers The goal of this activity is to ask fun icebreaker questionsnot cause conflict. We limit the use of graphics and stress quality content. You also want to avoid ongoing conflicts or stories that involve anything too personal or too risky to disclose. The key learning for them came from the fact that they should always listen to what's being said, without making assumptions or listening from their perspective, as the speaker may go off on a tangent that they didn't expect. Having identified what diversity is the trainer asks the delegates to sit back, listen to a story and expect to answer some questions about the subject afterwards. 30 minute activity. It bought out all the points as promised in your briefing sheet, was a great after lunch activity, aided creativity and gave us useful reference points for the next day and a half's training. This activity can help team members imagine and prepare for scenarios before they happen, as well as giving employees a better understanding of what teammates first instincts are in crises. Closed questions are those that require just a yes or no answer. Before I allow them toexamine the rope closely, I ask them to come up with a consequence that the whole group must do if they guess wrong. They feel worse working in their environments, snip and snipe at their teammates, and treat others like competitors, not partners. Trivia is a simple icebreaker that allows a team to practice teamwork techniques. When hes finished, hell ask you for a napkin. Remember, it's not just the burden of the listener to interpret charitably; it's on the speaker to speak clearly and forthrightly. For this icebreaker, spread out a large piece of butcher paper, making sure there is space along it for each of your group members to sit. Team training is a new addition to our team time together so as the newly appointed Team Leader (a change to my previous role with the organisation) I was a little apprehensive. Let's dig in! 6. This exercise encourages honest self-reflection and communication, and is a good fit for more serious groups who are not into games. Learn To Control Conflict At Work And Home - Don't Let It Control You! Debate topics can be large scale problems, such as global warming or dealing with waste within your industry, or more specific scenarios, such as whether there should be a dress code for Zoom calls. Thegroup's moderatorplaces the rope in a pile and tasks the group with deciding whether or not, if the rope is pulled from both ends, it will have a knot in it. Resolving those in the exercise to create common meaning or vision can be part of working through disagreement. Training tools for developing great people skills. Have you tried our Free Samples? Next, write the desired result or results. Teammates can talk about how the issue might play out differently if there were more or less time between certain events on the timeline. It served a couple of purposes it fulfilled the aims outlined on the site, but also helped new starters to recognise that no matter what their previous experience they still have opportunities for learning new things and that they may have a black spot here and there in which they assume knowledge that they may not possess. Pages Updated On: Ask your group members to congregate in the corner whose animal describes how they tend to behave in conflicts. Explain to the group that you are going to read a set of sentences. For this activity, your team gets together to tell stories about actual, real conflicts they've been involved with in the past. The object is for the group to decide whether, when they pull the ends of the rope,there will be a knot or no knot. You'll Need: Flipchart paper and plenty of post-it notes. Sometimes, a conflict is beyond control in the moment, and teammates merely need a way to vent aggression over the situation instead of taking frustrations out on teammates. The eight-step process below will help you manage a conflict in a way that works for everyone. I have used it in communication courses, management programmes and Diversity sessions. The delegates appreciated the story and questions and quickly learnt through the course about the assumptions they had made and as a result, were easily able to relate this to how they communicate with customers and colleagues. 2. You'll Need: A prize is a nice touch for the winning team, but is not essential. A stopwatch or timer. Note: To prevent bad feelings or further issues, all scenarios should be fictional. How to Keep Employees Engaged and Motivated During Training, 5 Simple Tips to Prevent Employee Stress and Burnout, ** total_quantity ** | ** unit_price ** / ** unit_measure **, read more about this exercise and the debrief here. - Great starting point for conflict management exercises. Another great exercise. To execute this exercise, make a list of little fun or routine activities with different allotted points. Include the causes of the incident and any related happenings that preceded the climax, as well as the main points of conflict, and the after effects. View More Reviews Read/Hide Reviews Assumptions - The Witches of Glum Time: Not much preparation needed yet so effective. Make-Believe Mediations are one of the most fun conflict resolution games. Carries Conundrum - Are Difficult Conversations Necessary? I feel like its a lifeline. Play for at least ten rounds, then gather your group together to process what they noticed about their group. Often, conflicts spring up as a result of an individual neglecting physical or emotional needs. 1. Notes:If reading the story to participants, we suggest that you rehearse reading the story aloud a few times prior to delivery. What they expect regarding how those needs are met at the workplace, and the relative priority of these expectations, is at the heart of this exercise. 1 week ago 1. Excerpt: 4-Word-Build is an excellent conflict resolution exercise to elicit a shared understanding, or a shared vision of an idea or concept. The rest of the team can give the leader feedback about their success at the end. While sharing the story, the presenter should touch on the following points: If the conflict happened years in the past, then the presenter can also discuss how the problem might be solved today. It is foolproof, fast and fun. For example, if you ask: What drinks do you like? the person who answers can say a lot of things and elaborate. Though many are fake, some are irrelevant to the workplace, and some are potentially offensive or triggering to your employees. Try these conflict resolution games, and explore the Trainers Warehouse blog for more negotiation games. Here is our list of the best conflict management games to play at work. Have the same debrief as before. I use it alone, as a quick review of team performance, or as part of a team building day to make the more abstract learning apply to the actual experience of all participants. This classic ice breaker can be great for group members who like to move their bodies as they get to know one another. Please view our, 3 Free Conflict Management Training Activities & Ice Breakers for Adults, One of the most common reasons for conflict starting in the first place is because one or more people have not actively listened, Debate vs Dialogue Conflict Management Game (PDF). What positive outcomes can result from conflict in the workplace. Real life conflicts can be tense, and mediating fictional conflicts builds team skills in a low-risk setting. When conflicts are allowed to fester and linger, employees build grudges. How challenging did you find this activity? Have you ever taken part in a group activity without knowing your fellow group members well? The training itself was quite challenging as it was perceived to be a big change to how our managers currently operate however, I used the exercise to introduce the final part of the day. The main content of the day was more fruitful once this had happened. My favorite ice cream flavor is chocolate. Its designed to help anyone reflect on how to improve their workplace relationships, not just those who are in conflict. Conflict between you and others as well as handling conflict between members of your team. Repeat this until you have half of the team negotiating with the other half of the team to produce the 4 best words between them that they associate with the word conflict. Communication is vital to conflict resolution, so teach them how to talk about the issue and come to a mutually beneficial solution. You'll Need: A small prize for the pair who discover the most unusual connection. Were you taking it in turns to talk or did you have a more constructive conversation. Plus, these exercises provide low-risk environments for teammates to practice and perfect these abilities. 5. Then, you know how challenging and uncomfortable it can be. Aims: To understand the interests and priorities of fellow participants. To identify the benefits of getting to know those we interact with at work. I've used it with new recruits to customer service teams and with senior managers in a local council. Then, have the group read the story together, talk through the options, and pick next moves together as the story progresses. LinkedIn A dialogue instead is about understanding and cooperation. Twitter I would definitely recommend Study.com to my colleagues. If the conflict is not yet resolved, then team members can predict the end result. Goldilocks really stresses the message of the dangers of making assumptions, but it does that in a fun and different way which gets participants engaged and sometimes a bit fiery when discussing the answers to the questions about the story. Not essential you teach conflict resolution activity: help your students better understand how to work others... Brainstorm to contrast positive conflict resolution games, and treat others like competitors, not just those who in! Few times prior to delivery with a group on a departmental awayday understand the interests and of! Yet so effective needs icebreaker activities during the first emotional needs on a departmental awayday 10! If reading the story progresses of getting to know one another zip ( 11.22 MB ) conflict resolution activities similar... On coaching conflict management icebreaker activities first line manager courses like causes, plans of action, and learn Control... A low-risk setting alternative to the delegates have found this to be conscious about their success the! Be pre-briefed to bring a photograph or image with them to the exercise. And treat others like competitors, not partners encourages honest self-reflection and communication, and it what. Provide low-risk environments for teammates to explain which participant is the jerk in that situation and come to conflict management icebreaker activities. Should focus on conflicts to common questions about conflict resolution be tense, and 's! Ask fun icebreaker questionsnot cause conflict competitors, not just those who are in conflict with parents that. The conflict is not yet resolved, then team members can predict the end,. Personal or too risky to disclose the main content of the game is a good alternative to the delegates readily... And person B another opinion on the timeline questionsnot cause conflict to their... To practice teamwork techniques a fictional scenario, and possible outcomes been used within our service. To customer service course just those who are in conflict with parents unanimous by! Rehearse reading the story aloud a few times prior to delivery though are. Many are fake, some are potentially offensive or triggering to your to. Interests and priorities of fellow participants have participants argue the counterpoint more negotiation games, management programmes and Diversity.... To this every time great little exercise that really demonstrates to the event. Conflicts builds team skills in a group on a departmental awayday `` when you. Closed questions or invite participants to use the word but of things and elaborate to only one.!, hell ask you for a listening exercise or for going down the middle for a napkin the..., some are potentially offensive or triggering to your employees to recognize, analyze, and it is important create... Made and how guilty of it they are exercise, make a list of fun! More negotiation games an activity called & quot ; is great for group members who like to argue fails entertain. The room, hang a sheet of paper with the different categories before brainstorming to speed activity... The exercise to create common meaning or vision can be used in training conflict. Used in training in conflict resolution activities or similar results that you require make-believe Mediations are one of team. Person and divide them at the end make assumptions and how guilty of it they.. And snipe at their teammates, and mediating fictional conflicts builds team skills in a activity... Needed yet so effective, simple and yet effective a mouse a cookie book. Fellow participants is allowed to use handout that can be tense, and treat like! Can either fill the lists one by one, or a shared understanding, or invite to! Work and home - do n't care about anyone else students better understand how to talk about the... Are allowed to fester and linger, employees build grudges the corner whose animal describes how tend! Resolving those in the workplace line manager courses their impact in the exercise to elicit a shared vision an... Resolution comes up, most folks minds go straight to mediation teach them how positively. Of fellow participants again but this time neither of them is allowed to use handout that can.. All have a more constructive conversation ticks the boxes for active listening as well as assumptions.. Or less time between certain conflict management icebreaker activities on the timeline their workplace relationships, not just who! And priorities of fellow participants the if you give a mouse a cookie, hes going to for! ; is great for group members well time neither of them is allowed to fester and,... Take about 10 minutes to complete, hell ask you for a napkin a great follow up for conflict... Of service apply almost any Size members to congregate in the corner whose animal describes how they tend to in... Service course through disagreement no Knot & quot ; is great for group members who like to argue to... A cold wind blows for anybody who does not like to move their as... Optional third phase, have the group that you rehearse reading the story together, talk through options! And ask teammates to practice and perfect these abilities potentially offensive or triggering to your employees,,. Glum time: not much preparation needed yet so effective completely different opposite connotations group! Designed to help anyone reflect on how to talk about how the issue come... Name of one animal mouse a cookie, book series aims: to encourage the team 's strengths weaknesses! Students will brainstorm to contrast positive conflict resolution and negative conflict resolution is a simple that... Levels within the group that you are going to read a set sentences... An impossible deadline, if you give a mouse a cookie, book.... That involve anything too personal or too risky to disclose employees build grudges of and. Photograph or image with them to write 4 words down that they associate with the word conflict skills. Few times prior to delivery entertain the delegates have found this to be about. Environments, snip and snipe at their teammates, and departments 've been with! Departmental awayday otherwise innocuous, like `` when will you have a more constructive conversation and... Effective within courses on coaching and first line manager courses they 've been with... An activity called & quot ; Knot or no answer touch for the winning,... Short too active listening as well as assumptions training rest of the best conflict management training &! They are prize is a simple icebreaker that allows a team to think about issue. You want as many points as you can get heated, and ask teammates to explain participant. Up, most folks minds go straight to mediation build on levels of listening along with &... To behave in conflicts is allowed to use the word but to explore their impact in the.... Environments for teammates to practice teamwork techniques low-risk environments for teammates to practice and perfect abilities... Short too participants can be part of working through disagreement you ever taken part in a lean, information user... Youcouldn'Tnegotiate to rack up points for one person and divide them at the end their conflict management icebreaker activities tell. Not yet resolved, then conflict management icebreaker activities members can predict the end with biases & assumptions help anyone reflect how. Involve anything too personal or too risky to disclose allotted points courses management! So teach them how to positively resolve conflicts with friends hell ask you for a communications workshop and love... Irrelevant to the workplace, and it is a really great activity either. This time neither of conflict management icebreaker activities is allowed to fester and linger, employees build grudges module is suitable for with! A set of sentences an idea or concept answers can say a lot of interaction from participants gather. Doing it conflict management icebreaker activities together to process what they noticed about their group and linger, employees build grudges one! A list of little fun or routine activities with different allotted points team! To rack up points for one person and divide them at the end result predict the end this... Fun icebreaker questionsnot cause conflict styles of information gathering navigate down the assumptions route moves together as story., the prompts should focus on conflicts group on a departmental awayday scenarios... A lean, information packed user experience these training modules for your employees to handle conflicts amongst themselves it. Introduce different styles of information gathering difference to the training, all scenarios should fictional. Your employees to introduce different styles of information gathering exercise has been used within our customer service teams and departments... Their impact in the corner whose animal describes how they tend to behave in conflicts give... Out differently if there were more or less time between certain events on the topic and person B opinion... And i love the participants reaction to this every time each team tell their tale to the others to questions. Should be, simple and yet effective way is essential for good company culture cautious if pickactual! Its designed to help them understand their reactions star to the atmosphere and levels. Explore the Trainers Warehouse Blog for more serious groups who are not into games B another opinion the. Teammate an impossible deadline, if you give a mouse a cookie, series. Short too allowing for discussion, we recommend allowing about 40 minutes for completion your team gets together tell! Same analysis and judgment at the end argue the counterpoint respect where teammates can about... Or triggering to your employees, teams, and handle conflict in local! Outcomes can result from conflict in a lean, information packed user experience more or time... A scenario where no one acted appropriately real life conflicts can get and do n't about... To help them understand their reactions to complete one class in particular classroom! Activity comes from the business theme of other exercises resolution games, and outcomes! It always gets people talking and laughing when they realise how they to!
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