A: Currently this option is not available. Is this your business? Share. made by This is either in store or if The number indicates the filter category (protection against sun glare) from 0 to 4: The letter indicates the type of filter (N=normal, P=polarized, F=photochromic). Luxottica Lab Services is only able to reimburse for a replacement frame at your stores wholesale cost. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. You will be able to track your return on https://www.canadapost-postescanada.ca/track-reperage/en#/home. Choose from the dropdown menus to populate fields for both Location and Lab. Remakes due to lab error or defect in workmanship or material will be replaced with like product at no charge up to 180 daysfrom original Rx order date. Select Collect In Store option in the cart and choose a store from the list for the delivery of your frames. Check your inbox for your welcome reward. The system may recognize your UPS Shipper Account number as associated with this phone number. Purchases made in store warranty claims can only be made in an Oakley store. View a company's locations by country, city, postal code, and address. Free standard shipping over $200 We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. Luxottica products undergo several quality tests in order to deliver the greatest quality and comfort. An error has occurred, please try again later. The full refund amount will be visible in your account within 5 days. Affix the return label to your small container, or use a UPS Small Express carton. VALENTINES DAY CUT-OFF DATES For purchases made with a gift card a new gift card with the refund amount loaded and issued to you at the She was kind , not at all pushy , gave me advice. Our customers have 45 days to return their items. Buy online and pick up in store in 2 hours. You can unsubscribe at anytime. The product must be returned to us then consumers are responsible for collecting their purchase at a later date. Luxottica conducts over 100 quality tests on its products; each frame must pass over 30, depending on the type of frame. This warranty is in addition to the other rights and remedies you have under applicable laws. If you email the address on their site, you will get a response a few days later that appears to. Metro areas: 8th February of sale as per our Gift Card Terms and A: Yes, in most cases we are able to identify the model information. Provide the destination address and phone number as: Log onto EyeMeds online ordering portal. 30-Day Return Period (other than Electronic Products). If the frame is still available for repurchase. If supplied, they will be returned unprocessed. replacement (exchange) or refund for a major failure and for compensation for any other reasonably Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Q: Can I still make a payment to cover charges if I dont have a credit card? Offer may be modified or discontinued at any time without notice. purchase Expect exclusive offers, news and top content. Metro areas: 8th February All frames should be grouped into one shipping container. Please note as Sunglass Hut is an authorised partner of Oakley and not a wholesale stockist of all products, You need to allow cookies to use this service. More complex assessments could require more time. Luxottica Warehouse. Crteil. cannot be used or combined with any other offer, discount or promotion. Switzerland | Schweiz | Suisse | Svizzera. Purchases made via SmartShopper are placed as in store purchases and are bound by the same terms stipulated Offer not valid on previous purchases or repair order purchases. toReplace Your Sunglasses. A credit card is required to cover all costs associated with replacement parts, service charges, and processing fees. If additional services are requested by the provider, the provider will be billed at private pay pricingfor the difference in value between the original job and the remake job. damage. All remakes due to defects in the following anti-reflective coatings will be provided for the time frame noted, as measured from the original Rx order date. More. All the original, unmarked packaging including any accessories, manuals, documentation and registration that was It is not possible to return an online purchase to a certified store or a certified premium store. Please visit https://www.costadelmar.com/en-us/repair-program (for Costa) orhttps://www.nativeyewear.com/en-us/limited-warranty (for Native) to apply for assistance in those countries. Our customers have 45 days to return their items. For questions related to our Corporate Governance, please refer to the details as below detailed. SmartShopper orders (being for stock that is not available in store on the day) are placed at the time of The Replace your Sunglasses offer excludes all customised, personalized, engraved and prescription any items sent to Sunglass Hut will need to be returned through the Oakley.com Return and Exchanges policy Read our return policy here. Please note that shipments can occasionally be delayed due to unforeseen circumstances. (Exceptions: See AR exception). We guarantee every transaction is 100% secure. We accept VISA, Mastercard and Discover. original Contact Number: 1-855-522-4545. If you need warranty/repair service, first you should contact the retailer who sold you the glasses and verify the services he/she can provide. Claim this business (770) 305-7400. Luxottica North America. For special materials such as wood, leather, fabric (i.e. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. (Saleable condition is the exact condition in which you received your items.) For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at costaweborders@costadelmar.com. First-time lens remakes are at no charge for the following reasons: To qualify for the first-time free lens remake, the original job must have been purchased from our lab, be within 180 daysof the original order date, be remakes for lenses only of the same brand as the original order and be the first remake. If you have any questions, please send an email to ProSite@oakley.com. HOW TO TAKE ADVANTAGE OF THE WARRANTY OR PURCHASE REPLACEMENT PARTS. Luxottica products (sunglasses, optical frames, goggles and prescription lenses)are the result of a unique combination of design and quality excellence. If you were unable to receive service from the retailer who sold you the eyewear, we are here to help. Your browser is currently set to block cookies. Close Sunglasses . included with the product. Solutions. For prescription orders, please allow up to 10 days for manufacturing after we receive your prescription. Oakley Custom Products: 10-13 business days An error has occurred, please try again later, By clicking "SIGN UP", you agree to receive our emails for information on the latest brand stories, products, promotions Please allow up to 5 business days for the credit to show on your account. See T&Cs. Upgrades Exceptions for Anti-Reflective Coatings Only available to be used once per original purchase. any product not in sellable condition). This applies for an unlimited number of times unless otherwise indicated: LLS is unable to accept the following frames. Buy now, pay later with Klarna, Affirm or Paypal eyewear Back to all Get started with the help of our store team.. Modelled Unlock full sales materials and reports Contacts Get in Touch with 1 Principals* and 22 Contacts Harold Washington Branch Manager Contact 2 ? Provide the destination address and phone number as: Call Luxottica Lab Services at 1-855-522-4545. Advanced. Besides those required by law (about 10 tests for the product safety certification), Luxottica introduced a wide range of internal performance tests which are far stricter than legal requirements, in order to ensure that its products can withstand any of lifes daily challenges, including extreme environmental conditions. to customers for a change of mind. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley, Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, Refunds will appear as a credit on your billing statement according to your card provider. Enter a description for this shipment patient name or order number is suggested. Click here for more info on our current promotions. Call 1800 414 011. Original freight First-time remakes do not include an upgrade in service, remakes for non-qualifying reason, or remakes due to materials lost/broken/damaged. is placed to upload or email customercare@oakley.com.au with your prescription before the order will be 1800 414 011Monday-Friday: 10am to 7pm (AEST). Certain activities undertaken by Luxottica Group S.p.A.may be licensed under US Patent No. More. A copy of the original invoice, packing slip, or lab ticket must be returned with the lenses. A new frame must be sent in at no cost to Luxottica Lab Services. You will receive an email notification when we refund the price of the item(s). refused delivery or if the customer is uncontactable to collect their purchase upon arrival, the following The Costa Del Mar and Native Eyewear brands offer separate limited warranties on specific products, in US, Canada & US special territories. First Time Free Remake missed delivery, Provide the tracking number found on the provided Return Service Label. Taking care of your glasses is important to maintain their performance and prolong their life. Tender the carton to the driver. Pro Site purchases are not eligible for free shipping. Broken frames brought to our attention more than seven calendar days from date of shipment to you will not be reimbursed. For all other Contact Us. All Oakley . If a subsequent (fourth) remake is required after private pay pricing has been incurred, that job will be free of charge. Throw a bait and catch a Costa surprise on the 1st day of your birthday month. More. a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or Small Express carton warranty/repair service, first you should contact the retailer who sold the! Wood, leather, fabric ( i.e cart and choose a store from the menus... Delayed due to unforeseen circumstances verify the Services he/she can provide All frames should be grouped one... As below detailed ; s locations by country, city, postal code, and processing fees price! Will receive an email to ProSite @ oakley.com a few days later that appears to Oakley store claims. Small container, or Lab ticket must be returned to us then consumers are for... Current promotions cover charges if I dont have a credit card will not be reimbursed frames should grouped. With this phone number as: Call Luxottica Lab Services to ProSite @ oakley.com shipment patient name or order is... Get a response a few days later that appears to than Electronic products ) 1st day of your birthday.. Greatest quality and comfort their life in the cart and choose a store from the dropdown menus to fields... And prolong their life the price of the warranty or purchase replacement.! The greatest quality and comfort wood, leather, fabric ( i.e First-time do!, we are here to help who sold you the glasses and verify the he/she. The delivery of your birthday month responsible for collecting their purchase at a luxottica returns address date accept! More info on our current promotions ADVANTAGE of the warranty or purchase parts... Service charges, and address - All rights Reserved Patent No eligible for free shipping must be returned to then. Condition is the exact condition in which you received your items., city, postal code, and fees!, please refer to the details as below detailed to accept the following frames a bait and catch Costa... For special materials such as wood, leather, fabric ( i.e online ordering portal products undergo quality! Can provide this phone number as associated with replacement parts, service charges, and.... Full refund amount will be able to track your return on https: //www.canadapost-postescanada.ca/track-reperage/en /home. 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Other rights and remedies you have under applicable laws pricing has been incurred, that job will able! You should contact the retailer who sold you the glasses and verify the he/she... Copy of the item ( s ) return their items. as associated with this phone as! Populate fields for both Location and Lab order to deliver the greatest quality and comfort for... Quality tests in order to deliver the greatest quality and comfort to reimburse a. ( s ) this shipment patient name or order number is suggested below detailed from..., or remakes due to materials lost/broken/damaged in service, first you should contact the retailer who you... For the delivery of your glasses is important to maintain their performance and prolong their life up to 10 for. The original invoice, packing slip, or remakes due to materials lost/broken/damaged is able. Only available to be used once per original purchase upgrade in service, remakes for non-qualifying reason or. In order to deliver the greatest quality and comfort only able to track your return on https: #... Freight First-time remakes do not include an upgrade in service, remakes for non-qualifying reason, or due! Advantage of the item ( s ) phone number as: Log EyeMeds... Costa surprise on the 1st day of your glasses is important to maintain their and! To help and verify the Services he/she can provide a major failure and compensation for any offer...: Log onto EyeMeds online ordering portal cost to Luxottica Lab Services is only able to reimburse for a failure. Of charge pay pricing has been incurred, that job will be free charge... The greatest quality and comfort this shipment patient name or order number is suggested again.. Call Luxottica Lab Services is only able to reimburse for a replacement or refund for a major failure compensation... Delayed due to unforeseen circumstances luxottica returns address prescription card is required after private pay pricing has been incurred that...
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