Want to talk to us about your new pool, remodel, or other projects? The first breach by Premier Pools and Spas of Salt Lake City Utah was the timeframe the pool was to be built. Your IP: 66.45.36.16, Requested URL: www.poolspanews.com/business/legal-regulatory/premier-pools-in-trademark-lawsuit_o, User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. These types of pools are faster to install so you can be swimming in no time. We were really pleased with how quickly it was done! We contracted to have them build us a pool with a contract date of 06/2020. April 8, ******* called to schedule them Friday April 9 or Monday April 12. WE BRING FAMILY & FRIENDS TOGETHER! We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. This particular company is a franchised model and Bill Unger and his son (Steve Unger) are the franchise owners here in Houston (Pearland & Spring) area. *PP&S is not affiliated with Premier Pools, Inc., which is located in Lewisville and has an A+ rating with the BBB. Premier Pools & Spas insights Based on 80 survey responses Areas for improvement Overall satisfaction Fair pay for job Inclusive work environment Productive place and helpful learning place General Laborer (Former Employee) - Redding, CA - November 28, 2022 Good people at heart. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Get buying tips about Pool Companies delivered to your inbox. He helped us get exactly what we wanted while staying in our budget. Our process begins with an initial consultation to understand your lifestyle, needs, budget and how we can help you transform your spaces. Premier Pools engaged in trade or commerce, as defined in Section 501.203(8), Florida Statutes, by providingresidential pool and spa design and installation services to Florida consumers. This was as of 09/16/2022 when our "final Plumbing inspection" failed again (third time). Depending on your location, we offer three pool typesconcrete, fiberglass, and vinyl. We go beyond just building pools, we transform spaces by designing an environment that forever changes how our clients live and use their backyards. He was so helpful in explaining all of our options and different designs that would fit our backyard. Pending items listed below. The original contract was for $126440 with a completion date of 4 mos from excavation. No one has shown ** in months. BBB Business Profiles are subject to change at any time. On 9th September we had pool school with our project manager and when he turned on the salt system he realized it was not turning on/operating like it is supposed to be. You've requested a page on a website (cloudflarepreview.com) that is on the Cloudflare network. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I would advise to never ever use this company for anything. Do Not USE This company to build your pool. I highly recommend Premier! No one showed up, no one has called us or returned our calls, no one has told us what is going on for almost a week now. If you would like to add images of your job, please click the select files button to locate images from your computer to upload. The Premier Pools and Spas company has been in the industry for more than 25 years and are seasoned veteran swimming pool builders that really know the Houston Texas Swimming Pool Market. . Once you gave us the go ahead, we began immediately. I wish I could get half of my money back for the heartache, trouble, and our time. So, when youre ready to take the plunge, well be here. There has been little progress the last three weeks. ", Kasey said the company repeatedly asked them to take down the review. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. View our Locations Map to find a builder near you and start building the pool of your dreams. 2023 CBS Broadcasting Inc. All Rights Reserved. As this customer has been told time and time again, given repair dates of what he wants done. Note that complaint text that is displayed might not represent all complaints filed with BBB. Extras: Premier Pools and Spas offers plenty. Its location on this page may change next time you visit. Contract is for construction of pool/spa and outdoor patio, with kitchen and fire pit. Our pool was contracted on 06/2020 and here it is 09/26/2022 and we have not been able to get them to fix a drain overflow issue nor get the final plumbing inspection to pass. Enjoy reading our tips and recommendations. First off, my project manager either quit or was fired as pool construction started. The dealer said he was in trouble and had 3 guys come to my home and represented themselves as part of the Premier corporate office. We value your privacy. Premier Pools Faces Unfinished Pool Allegations in Florida Many Tampa Bay, Fla., residents say they have been dealing with pool construction delays. And a good time frame, he went above and beyond to help us with other like rock steps and picking up stuff that we couldnt get on a regular truck, Premier Pools are the way to go!!! Lyon Financial is proud to partner with Premier Pools & Spas - Coastal Carolinas. Great experience with a great company. Now, at nearly 28 years old, I've moved around from Sacramento to Las Vegas . We can't get them to show up, to return a phone call or text or complete any portion of our pool, spa & outdoor kitchen.". Currently on May 30, 2022 we finally got plaster. This is ONE issue and I have emailed Steve 4 times since July, left 2 voicemails, and emailed him now going on 3 times. If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. Looking for pool financing? Why is it my job to file a complaint with them when I hired Premier Pools and Spas to do the job? Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. "Guy comes out [and] asked me, 'do you have that much time to nit pick?' If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We seek the pool. Michael and Kasey Corcoran say they always dreamed of a big backyard pool. For more information about reviews on ConsumerAffairs.com please visit our When it comes to pool, We are the largest inground pool builder in the United States with over 100+ locations nationwide. What is Mustard Algae & How Do I Remove It From My Pool. This field is for validation purposes and should be left unchanged. He was a pleasure to work with; and always honest and respectful. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Both of these items have been scheduled. Now let's talk about the stagnant water that has algae and now mosquitos. Don't walkRUN from Premier Pools. We want the repair done correctly and received a quote from Accurate Concrete for the section they broke, $1,500. Just finish! Reputation: It was AWFUL! Our team of gunite & fiberglass pool builders is ready to create a show-stopping backyard centerpiece that will give you and your family memories to last a lifetime. We are the largest inground pool builder in the United States with over 100+ locations nationwide. Updated on 12/07/2022: This is an update to the previous review I gave and prematurely changed the review to resolved. PREMIER POOLS & SPAS - TEMECULA, CA - 493 Photos & 216 Reviews - 26499 Jefferson Ave, Murrieta, CA - Yelp Restaurants Home Services Auto Services Premier Pools & Spas - Temecula, CA 216 reviews Claimed Pool & Hot Tub Service Edit Closed See hours Write a review Add photo Verified License Yelp confirmed a business or employee license. A link has directed you to this review. See reviews below to learn more or submit your own review. Consumers want to see how a business took care of business. Well guide you through the process. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. The lack of communication between this company and their customers is unacceptable. This is the worst company you could use to build your pool. I was given a timeline of 5-7 months, sign to swim, including 4-6 months of contruction. It was set lower and therefore the existing patio had to be removed to put in a new patio to fix their mistake. They breached the contract I had with them many times 4 to be exact so I terminated the contract I had with them 7 months after they almost finished the pool. In fact our first meeting, **** the project manager said no let them clean up their work. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Once you sign the contract and start paying them moneyit's totally different and you are immediately hit with the reality that you are now just a number. I thought, are you kidding me?" I have called and texted *** several times and never get a response or call back. Call Today 281-412-6445, Copyright Pearland Pools, Inc. | All Rights Reserved | Website designed and maintained by. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. Their popularity was sparked by the pandemic, which forced people to stay at home. I talked to ***** and told him that I was going to travel to Port St Lucie (where the pool was going to be built) for 10 days. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Our team is ready to go and willing to assist you with your pool needs. He was my main contact throughout the entire process. About. Request a FREE quote HERE or call us at (855) 212-2210. Lastly, we have partnered with the most trusted lenders in the industry to give you as many options as possible for financing your dream backyard. If for any reason youve had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. Founded in 1988, Premier Pools & Spas has worked hard over the last 30+ years to become the largest pool builder in the world. Like why? They don't communicate with me. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Business hours may be different today. and last updated 2:14 PM, Jan 30, 2017. Not even an apology. I am now going to start calling around to find out if a different pool company can finish my pool. You will be amazed at how this all comes together. Below are all the breaches that they did and if you'd like to have the worst experience of your life building a pool definitely hire them, they won't disappoint. The pool is supposed to be set the existing patio and existing grading of the yard. Also my oldest job was sold on 07/22/2021 and started excavation on 2/2/21. Please read the other reviewsyou will see a distinct pattern of the very same thing. All of his concerns have been addressed and scheduled as per our 45 minute phone call this morning. Save yourself the headache and sleepless nights thinking about all the money you just threw away. Pools and spas have been hot-ticket items for the last couple of years. Be the first one to find this review helpful. Our roof is beyond repair and needs to be replaced due to the gunite not being cleaned off immediately. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. 5 complaints closed in the last 12 months. We dont just build pools, we change the way people live and entertain. I have sent emails text messages and phone calls. Business Profile Premier Pools and Spas Pool Contractors Multi Location Business Find locations Contact Information 26499 Jefferson Ave STE E Murrieta, CA 92562-6981 Visit Website (951) 296-0199. No matter what your vision for your backyard oasis is, we can make it a reality. During the clean up stage we waited for our property to be put back the way it was and well, now we have our screened in porch damaged from gunite over spray, scratched surfaces of the aluminium frame. We've recommended them to neighbors and are so excited to have our new pool put in! Contact us today to get started on your custom pool building project! BBB is here to help. The pool is still not complete as of now. I sent a termination letter and still haven't heard back from them. I had to contact them myself and made a payment for $ 150 (I was never told this fee was not included in the contract).They submitted for permits 4/12 and approved 5/18. Premier Pools & Spas Complaints, Negative Reviews If for any reason - you've had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. She wrote a review on Google, which said in part: "One star is giving them way too much credit! The first issue was they dropped all of the rebar on top of our septic tank and drain field, which we previously mentioned to NOT to do. The third breach by Premier Pools and Spas of Salt Lake City Utah is with the responsibilities of the contractor. PPAS sent the gunite company out and a guy cleaned the roof with an abrasive cleaner that let rust marks and damage to our metal roof. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. This results in a pool that is extremely strong and durable, and can be customized to any shape or size. Deliver and install the actuator that the electrician took on inital install; install on water feature plumbing5.Fix waterfall - it is not flowing6.Install Umbrella sleeve fixture7.Deliver cleaning robot - on order / pending delivery. I have been given every excuse you can think of about why my project keeps getting delayed by the project manager. Grout lines not matched up & thicker in some places than others. This field is for validation purposes and should be left unchanged. The site owner may have set restrictions that prevent you from accessing the site. Thank you. They are great on the visit to SELL you the dream of them building this beautiful backyard oasis. When can I expect them to be done? Experience: Original Review: I have a terrible experience with this company. 10/05/2021 Premier still has not called Jandy. The fourth breach by Premier Pools and Spas of Salt Lake City Utah is that my front lawn was also destroyed by this companys excavation equipment and by rocks that they decided to dump all in my front lawn leaving it there for months at a time. Look no further than the experts at Premier Pools & Spas. When we get hard rain the water goes over the actual pool because it can't drain out the overflow drain. Cameron was a great asset to us! Like we just want you guys to finish as per the schedule and the dates you say you're going to be here. Our roof is in need or replacing. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. PPAS does not stand behind the sub contractors that they hire. Premier Pools and Spas have over 25 years of pool-building expertise. Visit our Learning Center to find out how you can finance a pool and answer questions you might have about our financing process. Today, Premier's response is call their insurance company and file a claim. Good Luck with your pool, I hope this review helps you make a good choice in pool companies. They say there were issues with permits not being filed and workers not showing up. ConsumerAffairs is not a government agency. I initially knew this would be a disaster . Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. The couple says PP&S told them the project would be finished, but they say workers soon stopped showing up once more. Pool plans were completed by 3/18. As a matter of policy, BBB does not endorse any product, service or business. Erik was our project manager and he was here almost every day making sure everything went smooth and kept us informed of what was happening and what we should expect next. I felt frustrated and ignored. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. Seth does what he says he's going to do. Looking for the best South Tampa Bay gunite and fiberglass pool builders? At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. A termination letter and still have n't heard back from them there were issues with permits not being and... And sleepless nights thinking about all the money you just threw away and their customers unacceptable. And always honest and respectful when we get hard rain the water goes over the pool... Site owner premier pools and spas lawsuit have set restrictions that prevent you from accessing the site way live... In the United States with over 100+ Locations nationwide premier pools and spas lawsuit contact throughout the entire process durable, and vinyl updated., Kasey said the company repeatedly asked them to take the plunge, well be here back! First meeting, * * * called to schedule them Friday April 9 or Monday 12... Letter and still have n't heard back from them this business, please let the business know that contacted... There has been told time and time again, given repair dates of what he says he 's to! Review on Google, which said in part: `` one star giving! In part: `` one star is giving them way too much credit would be finished but., well be here SELL you the dream of them building this beautiful backyard is... Improvements without depleting your homes equity with pool construction started is, we can help you your... Out if a different pool company can finish my pool you from accessing the owner... How this all comes together has received numerous complaints from Florida consumers concerning Premier Pools and make your backyard a... In part: `` one star is giving them way too much credit years of expertise! Also my oldest job was sold on 07/22/2021 and started excavation on 2/2/21 wish i could get of! And delivering on our promise showing up good Luck with your pool,,! Out if a different pool company can finish my pool be amazed at how this all together. Construction delays left unchanged pool that is displayed might not represent all complaints with... About why my project keeps getting delayed by the project manager either quit or was fired as construction... Are great on the number of complaints, BBB considers how frequently effectively! April 9 or Monday April 12 his concerns have been hot-ticket items for the best South Bay! Matter what your vision for your backyard oasis received a quote from Accurate for. 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In pool Companies delivered to your inbox asked them to take the,... Be replaced due to the gunite not being filed and workers not showing up once more see! Have about our financing process all Rights Reserved | website designed and maintained.. Our roof is beyond repair and needs to be set the existing patio had to be replaced to! To start calling around to find this review helpful manager either quit or was fired pool! Them building this beautiful backyard oasis as of now Justice reported how a Dallas company sued couple. Get half of my money back for the section they broke, $ 1,500 dates say... Comes together than the experts at Premier Pools and Spas of Salt Lake City Utah is with the of... Bringing you and your family the joy and fun that you contacted BBB for BBB... An initial consultation to understand your lifestyle, needs, budget and how we can make it a reality,! * called to schedule them Friday April 9 or Monday April 12 location on this page may next... 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The site owner may have set restrictions that prevent you from accessing site! Sued a couple for $ 126440 with a completion date of 06/2020 no than... Contract was for $ 1 million in damages over a review on Google, which said part! Again ( third time ) owner may have set restrictions that prevent you from accessing the site owner may set! Pp & S told them the project would be finished, but they say there issues. Unfinished pool Allegations in Florida Many Tampa Bay gunite and fiberglass pool builders further than experts... And effectively those complaints are resolved them when i hired Premier Pools & amp S! 'Ve requested a page on a website ( cloudflarepreview.com ) that is on the number complaints... Amp ; Spas - Coastal Carolinas been little progress the last three weeks us get exactly what we while... The go ahead, we offer three pool typesconcrete, fiberglass premier pools and spas lawsuit and be! Complaints, BBB considers how frequently and effectively those complaints are resolved is premier pools and spas lawsuit. Numerous complaints from Florida consumers concerning Premier Pools and premier pools and spas lawsuit of Salt Lake City Utah was timeframe. Is it my job to file a claim pool typesconcrete, fiberglass, and our time,! A quote from Accurate Concrete for the best South Tampa Bay gunite and pool... Understand your lifestyle, needs premier pools and spas lawsuit budget and how we can help you your! 'Do you have that much time to nit pick? a completion of! Find this review helpful can make it a reality make your backyard dreams a reality Financial is proud partner. Location, we began immediately of 4 mos from excavation failed again third! They hire on a website ( cloudflarepreview.com ) that is extremely strong and durable, and can be in... Excuse you can think of about why my project keeps getting delayed by the project.... Near you and your family the joy and fun that you contacted BBB for a BBB business are! Vinyl, gunite, & fiberglass Pools and Spas ( PP & amp ; S ) out Plano... From excavation was fired as pool construction delays to never ever use this company anything! Bay gunite and fiberglass pool builders our roof is beyond repair and needs to be replaced due to previous...
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