This complicates the project because of the unavailability of consistent stone color, style, and pattern inventory. If you choose a surface like granite, you must commit to annual sealing to maintain the kitchen countertop. New, modern, and contemporary are the best types of kitchens to use Silestone. granite image by Andrzej Solnica from Fotolia.com, Modern elegant kitchen image by MAXFX from Fotolia.com, sunday cooking image by Lovrencg from Fotolia.com, cleaning pillow image by Tomo Jesenicnik from Fotolia.com, spilled drink image by Jeffrey Sinnock from Fotolia.com, glass cleaner image by Randy McKown from Fotolia.com. Funny how some of you so-called pros call it "Matt" finish. He first said that 1. his mother was ill, 2. his truck was not working, 3. Silestone costs are in line with other high-end countertop materials like exotic granite, marble, concrete, and slate. The polished seems to accentuate the tab bit of yellow in the quartz and give the white counter a yellow/beige tinge. I know that Adams Homes won't use Silestone..had a discussion with my builder here in AL. Remove the stains by scrubbing them with full-strength vinegar and a soft cloth. Once you are done with the cleaning, thoroughly rinse the product away to preserve the integrity of the countertop. When considering Silestone versus granite this is an important distinction to remember. Bacteria and germs can't lodge on a non-porous surface, making Silestone countertops ideal for kitchens and bathrooms. Je peux rejeter les cookies non essentiels en cliquant sur Grer mes prfrences . I guess a crack in an expensive counter top stone is normal after 20 months? Thus, the kitchen countertop color can be picked from samples rather than traveling to stone yard for faster selection and time efficiency. It's matte, people. I paid a 50% deposit and after the template was made they said they would contact me the next day to confirm when they would have it ready. They directed me to Mr. Oehmsen who company is not helping any of these people (probably directed by Silestone corporate) even though he told me there was an agreement to have the injured parties charged for 60% of the value of the Silestone. Advantage: Quartz Countertop. Suede is the new sensation for your senses. It's bound to find designers taste and will get attention soon enough. The polyester resin is what binds and holds the quartz crystals together, creating the Silestone surface. I am in the process of filling a class action against Consentino because we spent several thousand dollars for these counter tops. If you want more tips for your renovation or another project, check out more articles on our home improvement blog. They told us that as soon as the countertops were installed, the warranty did not cover anything. I have over a dozen emails for exactly 1 year where I am trying to get some sort of response from any of the 3 companies that profited from this transaction and none of them have responded. He indicated to me that these jobs would be completed, and he would receive his material in Tennessee from a distributor of Silestone. The material is less hard and formal than marble or granite, softening the overall feel of the kitchen countertop. This looks exactly like our issues. The second one is that a contract exists between Mr. Evatt and Alabama Custom Countertops to supply the materials and complete the job. Bella counter tops. We took away his CSI (Certified Silestone Installer ) number. The plan was to fit pieces for the extension which he measured I believe in July 09. Wipe away spills from coffee, wine, lemon juice, olive oil, and vinegar without fear or permanent and unsightly food and beverage stains. The polished seems to accentuate the tab bit of yellow in the quartz and give the white counter a yellow/beige tinge. Who do I report this installer to? Days later we received a letter from Silestone indicating our claim was denied and that it had to be caused by us, the customer. Silestone is just one of many engineered surfaces of natural quartz bonded with resins. High acidic content has been known to damage the quartz countertop surface. Well after three weeks I"m still waiting for a phone call back from Mr. Oehmsen who actually is a nice guy and seemed to want this resolved. The suede looked dull. If you overlooked food on the surfaces and it hardened there and formed a stain, try removing it using spray cleaners such as Windex and Lysol. I have read lots of mixed reviews regarding the suede finish. Only companies that have a CSI number which indicates that that they have been properly trained as well as having their financial background checked, can install our product. This co. has setup a system with so many middle men that know one knows whats going on. It is possible, however, to permanently damage a Silestone surface. I received a call back and he provided me a phone number to another distributor I called them and left a voice msg, guess what no return call. Have you folks here used any sealers on matte/suede Silestone? Countertop slab formats are offered in two sizes: standard 55 x 120 or jumbo 63 x 128. Flooring tiles come in the five following sizes: 12 x 12, 12 x 24, 12 x 35, 18 x 18, and 24 x 24. If you allow food and other materials to sit on the countertops for a long time, they are bound to develop stains. With Silestone, though, that is unlikely. No mauling by casual browsers. Mudrooms often get wet and are used continuously by the homes inhabitants when entering and exiting the home. Heres a good article from a designer who used Suede Lagoon and loved it. Just for the record my house was built in 1952 so I am not going to buy the "house settling" story. I called the co. representative again and he called them to find out why they weren't responding only to be told they don't sell to retail customers and they provided another co., even their national representative doesn't know who can sell their products. Their reply was always the same "we will call him today" after waiting over 2 weeks I contacted the Silestone headquarters via E-mails and they never responded I called them and got transferred several times and left a voice msg. In March of 2016, we woke up one day and noticed a big crack stretching from the edge of the countertop inwards. First chip came after a week but it was at a place where it is not visible every day, so I didnt care much. Silestone reviews & complaints 19 complaints 5 resolved 14 unresolved File a complaint Table of contents Claim listing Follow Share Complaints Contacts Resolved "failure to honor warranty" Resolved "failure to install" Resolved "overcharging and dishonest business practice" Resolved "does not honor warranty against defects!" Stone Systems of Houston installed the countertops in four weeks. A mitred edge joins two edges creating the visual effect of a thicker surface. Health concerns emerge. In most cases, regular wiping with water and soap is enough. Advantage: Tie. Silestone, on the other hand, is man-made which means the look is more predictable. Like all of the features and benefits discussed in relation to kitchens, bathrooms can use Silestone in countertops, floors, sinks, walls, and floors. Polished It's the original Silestone polished quartz surface. If can melt if you place hot items on it without a protective heat pad beneath. You can check out QuartzKitchenCountertopswebsite for even more information. Its easy to keep the countertops looking splendid. Some people like the natural look and feel of granite and marble. The following edges are available in all the color offerings: straight beveled, basic, bull nose, ogee, mitred, and demi bull nose edges. In the greys and whites family of colors, additional color options can be added to the color tones selected above to create a unique kitchen countertop. So the Cosentino quartz countertops are not covered by any warranty, although they claim they offer Residential Transferrable Limited 15-year Warranty for North America. Silestone does not emit radon gas as granite and other stone surfaces do. Hello. The surfaces are not only prone to food stains, but also water stains. We have had granite for 30 years - no cracks, no chips no stains. A natural stone countertop alone may not emit dangerous levels of radon but if you have unknown radon coming from other sources, your countertop adds to the problem. Input your search keywords and press Enter. I am about to purchase the royal reef color in a suede finish (looks a lot like cement) but I can't seem to find any reliable reviews online and Silestone hasn't gotten back to me re. When that happens, its rare to be able to repair the countertop well. After three years of light use, one section of the countertop cracked from underneath the edge and through the surface, right between the posts that the countertop was put on. Engineered quartz is more resistant to surface damage than traditional laminates and less likely to fracture than quarried granite. Since, we went with white cabinets in a kitchen with southeast facing light (bright), we went with the suede finish. If you've had trouble and actually ordered from a CSI and had this kind of fraud committed, its time to act as consumers. Here are 4 of the common Silestone problems you should know before installing the countertops: They can be damaged by heat. You also shouldnt stand on the countertops. . They sent a copy of their warranty which is worthless! Our cracks are big and getting bigger. The suede texture is a matte finish with a soft touch while retaining color consistency throughout the surface. The colors of quartz countertops are premade. It is very difficult to repair quartz when damaged. Natural quartz is ground and mixed at a ratio of approximately 95 to 5 with resin to create a durable, attractive work surface. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Homeowners with granite countertops need to seal their countertops every year to keep out stains and bacteria. Unfortunately, heat damage like that is permanent. Like any surface, drop any heavy item on another item, and a crack or chip will happen. No problem, just let me know when and I would be there. Guess my BBB and State Attorney General letters expressing my dismay at Silestone corporate quick response to pull his from their site. In truth, natural stone introduces risk into your home: radon. I am pretty sure they will not accept responsibility. Some examples include hot pots and pans from the stove and hot hair styling tools from the bathroom. We purchased Silestone (Cosentino) (Roseville, Ca) counter tops for our kitchen remodel from LOWES (Cotati Ca.) Some people opine that the feel of the Silestone is less grand and opulent than granite or marble, but again, this is a stylistic concern sprinkled with functionality. Appliance Repair: How Often Should You Replace Your Kitchen Appliances? This complaint was posted by a verified customer. Features. Consumers are mostly dissatisfied. Oh Mr. Evatt, we can fix that. I do love the look of it. Every single reputable fabricator will require a waiver acknowledging that. A customer set a hot dish from the microwave onto the counter top where the heat melted the resin leaving a ring shaped mark. Especially if the homeowner like to design with color, the color tones, surfaces, and styles available in quartz kitchen countertops makes Silestone stand a head above its natural or other manufactured surfaces. Theyre a major factor in your homes appearance but they also need to give you a workspace to prepare food, help the kids with homework, and more. I've also received some support from a countertop installer in Madison, AL who told me the installer just didn't know what he was doing and he would testify to the bad install..guess CSI doesn't mean much to Silestone. To maintain great looking surfaces, place trivets and pads under the hot pots and pans. As a result, Silestone comes in many colors, patterns, and arrangements. Suede is the new sensation for your senses. Desired outcome: I've had my matte finish countertops for over 6 months now and I love them. Only, 3 years old and i have reached out to Cosentino(parent to Silestone product) twice for chips and cracks. No matter your color preference there is an extensive and growing color library available for perusal during the kitchen design process. Silestone mimics the beauty and feel of granite and marble, but it does not require sealing or special maintenance. If you allow them to sit there for long, they will create a stain. Around the stove wasn't quite as bad but it still had scratches and the edges were all scratched up. In addition, sinks and backsplashes cost extra. Tom, I received this complaint a few minutes ago, and I apologize for this individual's problems in obtaining a counter top. The counters were the only thing we did not do ourselves. Corporate told me to call Mr. Oehmsen directly -- gave me his phone number and extension. We ordered the countertops from the Home Depot on April 13, 2013. Silestone surfaces therefore provide extra hygiene. Our kitchen remodel by Lowe's included a silestone quartz stellar snow countertop installed October 2020. This is apparently the second time Mr. Smith has put this company in a bad position. It gets worse. Mano a Mano Combat: Quartz Versus Granite Countertops. Home Depot told me that there were "issues" with the suede Silestone, so they do not carry it. Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Powder room - no backsplash blue walls UPDATE #2. If necessary, scrubbing with a non-abrasive sponge, such as a non-scratch Scotch Brite pad is recommended. It's hideous Countertop Fabricator Health Issue - Human Face to The Problem A former stonemason has become the face of how dusty mismanaged workplaces adversely affect the lives of its employees. Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. The claim was just denied after the silestone countertop cracked within 20 months of install. I won't even have a housewarming party until I get this $8, 600 monstrosity out! The matte was ingrained with smudges and dirt. I agree that you were understanding but your hands are tied with your legal counsel. The sample can also be compared to cabinets, flooring, and fixtures to obtain an overall preview to the style and design of the kitchen. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Silestone. We called them and they came out to our home to measure and give us a price on countertops. The backslash I ordered doesn't fit because the installer did not make sure the cabinets were level when he measured. The trouble is, workers have gotten sick, and even died, after cutting this engineered stone and breathing in its dangerous dust, public health officials say. . commercial kitchens. Silestone does not need any water repellent or gloss enhancer. Not every homeowner has the time or even the opportunity to do this. Today I sent yet another inquiry in regards to the warranty and finally received a response from counter fit that the warranty claim had been denied as it was "not a manufacture defect".. What?okwhat is it then is my question with no response. A drop test- to examine the effects of a heavy impact 2. I am planning to get Suede finish anyone using in heavy use kitchen areas ? So I've got a backslash that doesn't connect at the seam across the oven. You can purchase slabs from big-box retailers. Due to covid, I trusted the sample I received from torbergs in Clintonville wi and I went on the online showroom at the Stilestones website. Take care and good luck Mr. Oehmsen. Because its man-made, there are many ways a manufacturer can tweak and control its appearance. High impact resistance Highly resistant to daily impacts. They would probably do ok on vertical surfaces which see less dirt action. Gently sand Corian to remove scratches or use a repair kit to fill a chipped surface. 2. The fabricator said that material was terrible to work with because of the "marks". etc. I remodeled kitchen had new cabinets and countertops put in. Choosing the best countertop option for your bathroom or kitchen is tough, particularly with kitchens. If you need to increase the shine, apply gentle furniture polishes. Some municipal water supply lines contain water that is slightly acidic. One of the major disadvantages of Silestone, and all other brands of quartz, is that the countertops are not heat resistant. I tested a sample: put mustard, oil, wine, catsup, etc. So its now October 08. Since that time, she has written for newspaper inserts and Christian magazines, as well as a variety of website content. There are also three texture options: polished, suede, and volcano. To repair it or replace it. Ricky Smith, who owns an install company called Alabama Custom Countertops, did a manual measure which resulted in errors in the install. I have some ring stain mark rom wine bbottle that will not come out. Appreciate any feedback. Answer is chips and cracks are not covered by our 25 YEAR warranty. Silestone is a man-made material for countertops. Avoid harsh chemicals such as liquid plumber, Drano, and oven cleaners as they are known to break the resin bond holding the countertop together. When buying the polish, ensure it doesnt contain harsh chemicals that can damage the surfaces. ~ Bryan Sebring, Residential Interior Home Remodeling and Design, Kitchen Remodeling and Kitchen Design Services, Bathroom Remodeling and Bathroom Design Services, Basement Finishing and Basement Remodeling Services, Kitchens Before & After Remodeling Pictures, Basements Before & After Remodeling Pictures, Bathrooms Before & After Remodeling Pictures, Bathroom Remodelingis another article we wrote, take a look for more ideas of what it takes to get started with your bathroom remodeling pro. The Silestone certified installer did an outstanding job. The suede doesn't show fingerprints at all. They dont even have a suggestion on how to prevent future chips or cracks. Remember Silestone warrants the material, not the install. Heres how to know if its the right choice for your home. Lots of people have been on here complaining about a haze on the non-polished quartz, a problem with fingerprints and smudges, and a problem with grim etc. Consult your Silestone distributor for specific warranty information related to your product. Silestone is one of the largest manufactures of Silestone in the world. Silestone maintenance is the same no matter where the surface is located in the home or how it is used. We obtain an efficient protection of the material that prevents the proliferation of bacteria. I was told that I would have to pay for 60% of the value of the new Silestone..I'd already paid $7000 so far for the Silestone that wasn't installed property, plus another $1000 for the cabinet refacing (within any countertops). http://www.vanessafrancis.com/2014/11/silestone-quartz-counter/. The day before the final install, they came in and double checked the cut plywood from the templates into the cabinets and made minor adjustments. Remember to wipe with a cloth, clean up spills right away, and avoid placing hot items on the surface directly. It was gorgeous & felt. While the countertops have their perks, they also have their flaws. Quartz is a high-end stone and it has a high-end price tag that goes with it. Mr. Smith utilized several facilities to obtain materials. 1). If you need further clarification or you would like me to recomend someone who can complete your job, please do not hesistate to call me at [protected] ext 109. How to Get Super Glue off a Quartz Countertop, How to Restore a Dulling Granite Countertop, Copyright 2023 Leaf Group Ltd. / Leaf Group Lifestyle, All Rights Reserved. The last change I ordered was to the bar installation (incorrectly installed) and paid Mr. Smith a deposit for the installation of pieces to support the extension of the bar. It is easy to clean and has high scratch, stain, and heat resistance. Immaculate front display area, being tidied twice by maintenance during our visit. Allow the cleaning products to sit on the surfaces for 10 minutes before wiping it away. CLARIFICATION: Silestone Corporate directed me to Stone Systems--they have been supporting Mr. Smith's credit line for some time for his customer base. While the surfaces are tough, they aren't heatproof. Choosing the right countertop with all of the alternatives on the market, like marble and granite is a challenge, but when comparing features like staining and scratches, silestone fares well. Heat Resistant. Silestone countertops are vulnerable to having visible seams. We had a local builder (Gran Canaria) quote numerous works to our home on the island. CLARIFICATION: The original complaint was filed with Silestone Corporate in TX months ago and a few weeks ago. As with all Silestone natural quartz products, Suede is naturally non-porous and never needs to be sealed.
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