You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. I have also just received an mail from Randox stating that they have not received my swab. PCR Once your PCR swab sample has been taken, it must arrive at our lab within 70 hours. | Read 641-660 Reviews out of 1,541 How many stars would you give atruchecks.com? ATRUC5055658 - 106.99 paid, no items received, so where is her refund? Rated 'Excellent' on Trustpilot. Suggested companies are based on peoples browsing tendencies. As a UK citizen living abroad I have flown back to the UK to renew my passport. Here are 8 tips for writing great reviews. Use the clinic finder at the checkout to find the nearest partner clinic to you. Your experience matters. The 4th does not even have a valid DHL tracking number.Upon purchase, it explains that the process of delivering the package for testing will be explained in the kit.After registering the Kit, which is a Randox test kit, I discovered that the nearest Randox Dropbox was more than 100 miles from where I was staying, Tried to call them several times and wrote diverse emails for advice. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. The links on its website to its Facebook site are broken, or nonexistent.. My husband and I needed Day 2 tests for our return to the UK. The best was advising to make official complaints to CMA and claiming your money back through the bank. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. !Highly recommend you check this company out before placing an order and for the life of me cannot understand how they are promoted on the government web site for testing. Very grateful to them. and this has delayed our Quality Control checks. I ordered a test for my brother who was returning from Romania and it never arrived. Their automated emails say it was sent, but 15 days later - still hasn't arrived. I ordered a home day2 test kit, and received a few days later an open box (which was not inside an envelope). Day 2 and 8 postal test results never received. I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. Ordered for day 2 and 8 COVID-19 test kits. We also offer home or workplace visits by a qualified nurse. Please avoid this company. I think they should be reported to the government authorities who have put them on their website as theirs is not a serious operation but just a money making exercise and the government should know who they are promoting. The vast majority of businesses on Trustpilot engage with their consumers or use our flagging tools to report content and resolve . Registered headquarters above a shop in London backstreet. | Read 721-740 Reviews out of 1,531 Untrustworthy, unreachable, unresponsive. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. DHSC points customers who are let down to trading standards. 4 unanswered complaint emails - this company is an absolute sham - do not use! Finger-prick blood. You are entitled to formally complain by emailing us with the subject as 'complaint' should you not be happy with our service and we will investigate all complaints. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Accredited for all airlines & destinations. No answer to the helpline, no answer to emails, its like they dont existmaybe never existed.thieves. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. Reported transaction to my bank, Trading Standards and dhsctesttrace.customerfeedbackteam at nhs.net.Hope that whoever is the owner of this 'business' will be sued.ps you got to love ocassional 5* reviews left by the friends & families. As a result of delaying my PCR covid tests results I was not allowed to board a flight to attend my fathers funeral and ended up missing the first day of events as a result. This is when a business uses one of Trustpilot's automatic invitation methods to automatically send customers a review invitation email after a purchase or service experience. Companies can ask for reviews via automatic invitations. Join the 1,619 people who've already contributed. please avoid. How many stars would you give atruchecks.com? This website/portal is designed for one order at a time. That was back in May. Join the 1,619 people who've already contributed. Scrambled to book a test at Edinburgh Airport. We use dedicated people and clever technology to safeguard our platform. Very satisfied with their customer service . Numerous emails and web forms have gone unanswered, he writes. Lowest cost test is "sold out". I cannot register it as it asks for a bar code. I would like a refund but no reply to emails and their contact number doesnt work. Most of our tests are suitable as a finger-prick collection. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . Here are 8 tips for writing great reviews. It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. Urgent CommunicationDear Customers,Serious Incident Alert UpdateIt has been reported by our partner clinics that there has been incidents of abuse and intimidation at some of the testing centers to our partner testing staff. Sent in early June. Scammers. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. Total conman Atroshi. Here are 8 tips for writing great reviews. Absolute SCAMMERS! Ordering tests that are never received is leaving buyers empty-handed. Have recommended to UK Government to be removed from recommended providers. I paid 59 for the test and an additional 10 for travel to the site.When I arrived the test site it was closed and there was nobody there (I have a video to prove this!). very bad customer service No replies to emails or phone calls. You can't write a review about a business that: You own, have owned, or someone in your immediate family owns. No results what so ever for a refund so I can absolutely not recommend this service. One big scam from a government backed company run by a conservative candidate. Don't buy from these guys. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. Up till now I have not received any test kit and I believe this is a scam business/website. Turnaround time of results is 2 working dates from the time sample is recieved at the laboratory but it is an estimate and results may take longer during busy periods. This company is a fraud. All rights reserved. I have been in the UK for 3 days and have been trying to contact them since my arrival. I have sent countless emails and not one single email. Terrible terrible company do not use. We also ensure all reviews are published without moderation. THIEVES!! Your experience matters. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. Atruchecks did not respond to a request for a comment. No one picks up the phone. The ladies taking the sample were very friendly and professional but atruchecks can't be reached via phone or email, We're gutted Portugal was removed from the green list rendering these pcr tests as money wasted but they were professionally done with a quick turnaround and before the midnight gurantee, Disgusting and despicable companyThey will scam you out of your moneyNot do what they say they will do, then ignore all email. When I asked for a refund they have never responded to me. Customer service is non existent and the c9mpany cannot be trusted. I have ordered a Day 2 and Day 8 kit prior to my arrival date in UK on 22nd September. Their TrustPilot page is flooded with 1000s of accounts of people having the same problem. Here are 8 tips for writing great reviews. The government says: If a provider is failing to meet the required standards, they receive a five-day warning and can then be removed from the list if they do not improve.. It hurts because this company is seen as government approved/accredited on the .gov website.I have requested a full refund before I take this matter to court.PLN: ATRUC5065952. Suggested companies are based on peoples browsing tendencies. Poorest service ever probably a scam. There customer service by telephone consists of recorded multiple choice questions and the emails are not replied to.The service is a total scam, avoid using them at all costs.I am now asking my bank to reclaim what I paid.I cannot believe that the UK Government endorses this company. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. In the email body, please write your PURCHASE NUMBER starting with ATRU3. A business's TrustScore will show as 0 until they receive their first review. Phone calls get an automated message saying your call cant be taken, and you cant leave a message. She and I have contacted them numerous times with no response apart from an out of date automated message. I booked 2nd and 8th day covid test on 10th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 20th September I am writing emails for refund which is not answered yet. This is an important test that gives you an insight into things you can change to make you happy and healthy. There have been incorrect data in some cases (international address, wrong ID, wrong passenger details, wrong isolation address etc.) In your kit there is an opportunity to record the date/time of the swab. Join the 1,619 people who've already contributed. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. NOT good service. DO NOTE USE THIS SERVICE ! Didn't receive one set of day 2 and 8 tests due to delivery issues. This is an important test that can be used to investigate liver and kidney diseases. Our team will contact you to make the necessary arrangements. I had the same experience as everyone here. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. Atruchecks sent me someone elses results with full personal details. its 27th September (Day 4) the kit has not arrived yet.The payment has been done while booking. This should have been 0 star!Day 2 and 8 kit ordered but none received. 16 tests included. Email us with the subject header as RESULTS UPDATE2. It goes against our guidelines to offer incentives for reviews. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. Shocking service. 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