Keep your camera handy; you'll be asked to take 2 additional photos of the watch set to specific times and upload them as proof of ownership. Thanks to the Chrono24 Escrow Service, your payment is fully covered. Chrono24 provides easy, safe, and reliable market access to all watch enthusiasts. During this time, you may only offer your item on Chrono24. If we have sent you an invoice for the commission fee even though you haven't sold your watch, you can cancel the sale. You are required to provide us with this number. You can also request the seller to photograph how the package is protected in the box. You can manage and archive your conversations. What are customs duties and import taxes? You will be responsible for the return shipping costs in most cases. We reserve the right to withhold certain listings if they appear to be of a commercial nature. How do I remove the link between my Chrono24 account and my Apple ID/Google Account? +49 721 96693-920 Chrono24 has a service built in where they kind-of work as an escrow. All information posted on the platform and provided to Chrono24 about themselves must be truthful. - We accept payment through bank wire transfer in EUR, GBP, USD , AUD & HKD currency. Luckily Chrono24 does some work for you and if the seller is a trusted seller with a number of reviews, this will give you some level comfort. The Trusted Seller seal is further evidence of a dealer's trustworthiness. Also, can i pay through Paypal on Chrono24? Global Player The luxury watch market is global. Ship the watch back to the dealer Send the watch back fully insured and in its original packaging. No matter what happens, you can count on us! With the Chrono24 app, you can bring the leading luxury watch marketplace with you wherever you go. This would wouldn't have worked with eBay/Paypal . It was my first time ordering a luxury watch pre-owned online. Any changes made to your website will also be reflected on Chrono24 the next time you import data. Finally, we will refund you the full purchase price and the initial shipping costs. Please check your inbox again. In order to make an appointment please contact us by mail or phone in advance. More than 20.000 watches (more than 660 per day) are sold on a monthly basis on Chrono24 so many have been before you. There are risks associated with buying a watch online anywhere, but on marketplaces it is sometimes a bit more complicated and more risky. No, you can also follow watches that you are simply interested in. There are no special conditions for collectors. We are required to request a taxpayer ID number as soon as you sell a watch on Chrono24, beginning in 2023, even if the listing for that item was published before 2023. If you decide to buy the watch directly from the dealer, please take note of the dealer's terms and conditions. I'm sort of apprehensive of buying on C24 as i have no experience doing so. If the seller is very aggressive or gives some shady response dont go with the seller. years as the leading marketplace for luxury watches, trustworthy sellers from over 120 countries, customers choose Buyer Protection annually, listings covering a wide range of watches, If your payment was processed via the Escrow Service and you would like to return the item, please either call (+49 721 96693-920) or email (. Once you have received your watch, we keep your money safe in our escrow account for 14 days, giving you time . The account's user-friendly interface enables you to view your information at a glance. We immediately suspend any dealer proven to be offering fakes or replicas. 5 stars. Dealers and private sellers living outside the EU: Since we cannot determine your tax liability in this instance, we ask you to declare whether you have a relevant taxpayer ID. Press J to jump to the feed. *For details, please inquire via phone or email. Customer feedback also plays a role in the process. Ok, so after last nights contact I'm awaiting the seller taking some up to date pictures when the shop re-opens tomorrow. Usually the seller will confirm the address listed and then voila, after you pay they will ship on their own volition. For these commissions, Chrono24 offers all of the services, guarantees, and insurances that make these purchases so attractive. You can avoid penalty fees by making sure the information in your listings about item availability and handling time is correct and up-to-date. Through our Office in New York City, we want to assist our customers in North, Central and South America even more closely. Thanks to the Chrono24 Escrow Service, your payment is fully covered. Depending on whether you order your watch from a domestic or foreign seller, you may incur other costs. 14-day . There are a number of reasons why you may not be able to find your listing on Chrono24: You can edit or delete private listings in your myChrono24 user area under ", If payment for your premium upgrade doesn't go through, you can cancel the transaction and return to Chrono24. Create an account to follow your favorite communities and start taking part in conversations. As an online marketplace, Chrono24 brings together watch lovers from around the world. So far, I've had no problems on Chrono24. What determines the total price of a watch? Yes, after you've logged in, you can send and receive secure messages from buyers and sellers on Chrono24. An idea that we pursue in full stride. Your identity may not have been confirmed yet. Chrono24 Around the World HEADQUARTERS IN KARLSRUHE OUR HOME IS OUR CASTLE Our headquarters in the Hoepfner Castle are located in the heart of Karlsruhe, the hub of innovative IT solutions in Germany. Most warranties expire after a pre-determined period of time. Be one of 4,000 successful private sellers each month. Every listing contains the ". August 3, 2020. Excellent experience. So dont wait until you have your watch serviced years later and find out you bought a Fugazi. Discover the Safest Path to Your Dream Watch. Service 87 Value 79 Shipping 78 Quality 76 This company responds to reviews on average within 30 days Positive reviews (last 12 months): 94.4% View ratings trends I believe most people could find the timepieces they want here. Some manufacturers put the reference number on the case back (not to be confused with the case number), between the lugs, or inscribe it on the dial. Please note that it can cost up to 300 USD to ship a return item, including insurance coverage. In the interest of security, dealers on our marketplace must follow a strict set of rules. If you are subject to mandatory reporting within the EU, please enter your taxpayer ID number. Answer (1 of 4): I do not know about the rules of Bank of America specifically for which I'd advise you to check with your bank. Trusted Checkout is the former name of Chrono24 Buyer Protection. So ask the seller if Paypal is okay, then they should do a request for your Paypal email (email addresses get scrambled in order to protect sellers and buyers from phishing). Easy breezy. When will it be activated on Chrono24? However, before they can be published, Chrono24 has to activate your dealer account. How and where can I pay the customs duties and import taxes? I have concerns about a buyer's trustworthiness. Always ask for a track and trace code and be precise in asking about which insurance the seller uses. Dealers ship every order with full insurance coverage. It is an abbreviation of "Directive on Administrative Cooperation.". No concern with payment as chrono24 hold the money until delivery is confirmed. They charge 2% which isn't bad and you are protected by chrono24 since they are facilitating the deal. Who is required to provide this information? This includes their trade license, as well as references from other dealers. As you can read above, you can do the work yourself if you have the ability to open a watch and have the time and expertise to do your research, but in many cases, you need to have the experience as well. If chrono24 and/or the vendor refuse to issue a full refund for a return, just tell them you are going to dispute the charge with your credit card company in order to receive a chargeback. Send the watch back fully insured and in its original packaging. *For details, please inquire via phone or email. Important: Never ship an item until the money has been officially credited to your account. Be one of 4,000 successful private sellers each month. *For details, please inquire via phone or email. No, messages cannot be recalled once they've been sent. We always recommend processing transactions using Chrono24's secure escrow account. All in all highly recommended. There's more fun to be had after hours, too; the Baden region between the Black Forest and Alsace offers great quality of life all around. In most cases, you will pay any duties and taxes owed to the delivery service at the time of delivery. However, should issues arise, you have 14 days upon delivery of your order to contact our support team and get your money back. And I hope the phone respond from Chrono24 can be even quicker. We would be happy to reactivate your listing. Chrono24 has a zero-tolerance policy when it comes to dealers listing counterfeit watches. ) or email our support team within 14 days of receiving the watch. Now youre all set on what to look for, but then how are we going to find the right watch to buy on Chrono24 for you? We stand for the ultimate customer experience when buying a watch: Authentication services by certified watchmakers for your luxury watch, whether you own it or plan to buy it, and get a free shipping on your first order, Kenny Vaes, watch enthusiast, co-owner of Relleb. 1. Contact the seller for more information. When you choose Chrono24 payment processing, you will be shown the terms of sale during the sales process. It is in your best interest to fully insure the return shipment and to comply with the return deadline. 2. Sales always take place between buyers and sellers. Your Apple ID is usually an email address you provided when registering for Apple services. The most important thing before hand is to set your criteria, of which we think the following should be taken into consideration. How can I pay for an order using an escrow service. The seller only offers advance payment by bank transfer. Payment is transferred and kept safe in Chrono24s escrow account until you have your watch in your hands. I appreciate all the help. Be kind to the seller and have patience. We offer special conditions for components and accessories. We have always bought from the Netherlands and the options are to pay by credit card and by bank transfer. Email addresses are automatically anonymized. We are required to provide the German Federal Central Tax Office (BZSt) with the following information about private sellers on Chrono24: We are required to report to the German Federal Central Tax Office (BZSt) all revenues generated on our platform from 2023 onwards, as well as taxpayer information about all active sellers on our platform who reside in an EU member state. I purchased an Omega Seamaster XXL through Chrono24 from a trusted seller. Here below we provide you with our top things to do when reviewing or vetting the watch based on photos: How to buy a watch on Chrono24 cannot go without tackling negotation. Will never use this site again. Our multilingual support team is always available to assist you. I can't find my listing. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Advice on foreign purchase needed! However, should issues arise, you have 14 days upon delivery of your order to contact our support team and get your money back. There are two ways to register for and log in to your Chrono24 account: You can change your email address in your myChrono24 user area under "Profile," regardless of which method you used to register. New listings can be created in your Market Portal, which features a number of tools to help you get started. The highest commission rate that Chrono24 charges is 8.5%. Many dealers take national holidays off in addition to other vacation days. Put my CC information in and got the message for "Payment being verified". The watch im trying to buy is out of spain and its and established business. Payment is transferred and kept safe in Chrono24s escrow account until you have your watch in your hands. The AD is still up even though I have sent many emails to Chrono 24 and calls. Very quick & informative at every stage of my purchase. Contact our support team. I've used it before. Items are typically available immediately or on short notice. Great product as described, plus very prompt and secure shipment. No worries! Yes, you can add any watch to your Watch Collection so that it is complete. That dreaded word is usually enough to get any retailer's attention, if they know they are in the wrong. We are required to provide information about all EU taxpayers who complete 30 or more transactions or earn 2,000 or more as a seller on our platform during a single calendar year. A phone call plus email communication should help verify. I do not live in the EU, but I am an EU national. Call ( +1 646-887-3560 ) or email our support team within 14 days of receiving the watch. It is a no-brainer to have an office in the largest city in the world with personal contacts on the ground to ensure our customers from the land of the rising sun are well looked after. The warranty usually applies to either the entire watch or the functionality of certain components. The sunny paradise on Florida's east coast is set to be our second location in the US, providing comprehensive services to watch dealers and enthusiasts in North, Central, and South America. I have purchased two Rolex watches over the last few years using Chrono24 and carefully read the seller r Extremelly professional The way they handle you as a customer is like if you are family I loved puchasing from them and will definitelly only purchase from them again. Yes, this allows us to better assist you should any questions arise, as well as enables us to inform you about your order's status. 2. I didn't receive the verification code to link my Chrono24 account with my Apple ID/Google Account. We'll send you an email as soon as the item has been shipped. The DAC7 is the new EU Directive 2021/514. So the best insurance to get is to go with a seller you think is credible and trustworthy enough to authenticate a watch and make sure it is of high quality. Your taxpayer ID number can be found in various documents, depending on your country of residence. Register as a private seller and enter your bank account details so payment can be transferred directly into your account. Your user account isn't active yet. This comprehensive coverage includes payment via the Escrow Service. You can also contact us directly. I've emailed in return asking what his payment terms are, let's see what he replies. We both agreed and that was it. 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