As a result, much of the DoorDash marketplace is now driven by data. If youre interested in joining DoorDashs awesome UXR Team, check out the open roles on our Career Page. I studied mechanical engineering at Brown University. Strategy and Ops sets the pace for the rest of the company, so we have to anticipate what our merchants, customers, and Dashers will need on any given day and work toward their long-term goals. Customers stick around for at least 3 years, with spend growing to 1.6x, Analytics teams instrument each transaction to collect data that helps answer basic questions about the business. They can name all the rock star Dashers and bestselling merchants. doordash strategy and operations manager interview. 30 min or 20 minutes a Dasher can deliver more orders per hour, and also makes more money. You can unsubscribe from these emails at any time. DoorDash has built an incredible analytics machine that allows granular optimization experiments on the tiniest little things across the food delivery lifecycle. Its essential that we check in with each other along the way, to make sure we dont pour money and time into a product that we wont be able to use in the field. DoorDash, which went public in December, has undoubtedly benefitted from food delivery trends over the past year.The company's stock began trading at $182 per share on Dec. 9, 2020, and while it . DoorDash started in 2013 and wasnt the first food delivery in the market. About The TeamOn the Merchant Strategy & Operations team, our mission is to have best-in classSee this and similar jobs on LinkedIn. We socialize after work a lot. About the Role. One of the biggest levers for a profitable delivery business is driver dispatch which dasher is best suited to fulfill a delivery. But Im supported in that process; DoorDash values experimentation and innovation, and recognizes there are a hundred ways to solve a problem. Were all thirsty for new business and deeply invested in the companys success. Were curious too. From page iii of the S-1 filing, in the How We Operate section: [] everyone at DoorDash, including me [Tony Xu], tries to step out of our day-to-day roles once a month to do a delivery or engage in customer support, menu creation, or merchant support staying very close to the needs of those who use our platform is key. What is the next big thing for us? Clearly, it makes a difference if a whole delivery cycle takes e.g. In a previous article, 3 unique things about being a researcher at DoorDash, I mentioned that working with Strategy & Operations (S&O) is something I really enjoy about my role. For our full list of Doordash QAs, visit: https://www.mockquestions.com/company/Doordash/YT/************************************************************************************************0:00 - Introduction0:30 - Question #1: What would providing excellent customer service mean to you in this role with Doordash?1:32 - Question #2: At Doordash, we value organization. From there, DoorDash also provides education for merchants, e.g. Visit the Career Advice Hub to see tips on interviewing and resume writing. Can someone else please DM me as well! Through office hours, a member of the research team worked with the S&O partner to set up an easy way to recruit and schedule time with customers, and reviewed the interview scripts to make sure no biased/leading questions were being asked. Sign upfor our weekly, original newsletter that goes beyond the list, offering a closer look at CNBC Disruptor 50 companies before they go public, and founders like Andy who continue to innovate across every sector of the economy. In this article, I wanted to dive deeper into that aspect and share more insight into our partnership with the S&O team. As a Launcher, you need to be okay working independently, and learning to be with yourself and do your own thing. . Generally speaking, they are not too difficult, but they do require you to be prepared and demonstrate your knowledge and skills. DoorDash interlocked its operating model with their technology platform, making execution driven by data the key drivers that propelled DoorDash from 17% to 50% marketshare between January 2018 and October 2020. Source: mulinfo.csrtimys.res.in. I know theres a bit of wiggle room in the math since we rounded the numbers a bit, but overall this looks like a pretty damn good business to me. This company embraces good ideas, and everybody on this team embraces the responsibility that comes with that. Amazon Prime and a Costco membership come to mind, for a comparison. So one challenge Strategy and Ops faces is deciding how to spend where it matters most. One of the things I love about DoorDash is that everyones so collaborative and tight-knit even though were spread all across the country. Thats a natural part of our business, so its important to communicate and make sure everyone plans for those events. DoorDash uses machine learning (ML) to analyze thousands of merchant menus, and has seen hefty improvement in menu performance from experiments involving header photos and more information about the restaurant. Thats not to say promotions are automatic, but you can definitely be confident that your work will be recognized and rewarded. Uber, Go to company page So there was plenty of well-funded, existing competition. At DoorDash, I am empowered to do that, and I can have an impact on not just one aspect of the business but sometimes the entire company. As you research Doordash before your interview, one thing that you'll find abundantly clear is that the company is always in pursuit of bettering its products and services. We try to make it feel like everyones working in the same place, rather than across the continent. Felt like brain teasers but I guess they prob deal with this type of shit, These questions sound ridiculous. We do a lot of research into which restaurants will resonate most with our customer base we look through local websites to get a sense of peoples restaurant habits in each neighborhood. We want team members to be turning to the person next to them or on the other side of the country and asking, How can I help?. Good analytics teams collect that data in a way so that they can slice and dice that data in any possible way. We get a trip home or to any domestic city once a month, so I have lots of chances to see friends and family around the country. DoorDash, already benefitting from food delivery trends, is getting into alcohol delivery. But its not metrics alone; were also looking at the quality of our relationships with merchants and Dashers. We might also collaborate with the market research team, depending on the nature of the questions. Well, we dont always hit that timeline. But the cool thing is, there may come a time when other regions are trying to address similar problems, and they wont have to reinvent the wheel. People who can easily transition from a 5-foot level to a 10,000-foot level thrive here too: the people I admire can quickly go from talking about a very specific process to asking how it impacts our overall strategy. Same story for Contribution Profit. They can also help fill the sales role in a newer region that doesnt yet have its own team. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. In LA, for example, we deal with a unique set of traffic and parking challenges, so were more focused on those issues here than we are in regions where traffic is light. Ive also learned a lot about tech. We are only as good as our next order. Their data platform is a growth engine that powers experimentation across the food delivery lifecycle ad images, menu presentation and pick-up time for Dashers by market, down to the single minute depending on weekday and time of the day. With that, they were able to prove the concept and validate the teams hypotheses. By using data, DoorDash has been squeezing out the smallest inefficiencies out of its operating model, increasing customer / Dasher / merchant satisfaction, marketplace gross order volume (GOV) and customer lifetime value. Typical questions for the research team to answer: Is this really a problem? There are many other occasions where collaboration can happen. "We can't really speed up [the. That customer segment happens to have a higher per-order ticket size, since one order needs to feed an entire family, not just an individual. Organization is key, and I need to be able to focus on a specific issue rather than getting dizzy from the whole picture. Worked in Tokyo, Singapore, Seattle, Taipei, Shanghai. At the same time, theres a lot of room to be creative. I would describe everyone as tenacious. In my current role in the restaurant industry, I have developed great skills in keeping track of multiple customers and their orders. I just interviewed a received an offer for DD strategy & ops.turned it down for something else but happy to answer questions! Most of that responsibility sits within the Strategy & Operations team. On one hand, it's really an exercise in capturing all the details you can about the physical world Where are the open parking spaces on Main Street? 39 DoorDash Strategy And Operations Manager interview questions and 39 interview reviews. As of September 30, 2020, DoorDash had over five million consumers on DashPass, meaning they generate $50M+ in monthly subscription revenue, without having delivered a single meal yet. These enhancements have focused on improving Dasher efficiency, which enables Dashers to complete more deliveries per hour worked, and the quality of the experience of merchants, consumers, and Dashers, which has led to lower cost of refunds, credits, and adjusted cost of revenue, in the aggregate, as a percentage of Marketplace GOV.. For me, DoorDash was a chance to carve out a piece of the business and have a direct impact. Ive heard this repeated often: Speak as if youre right. I have the same question, Iirc.,from many years ago, there were a lot of on the fly questions like, if we dropped you into a random city with no smart phone / computer etc and asked you to figure out how many couriers are working, how would you do it, where would you start your research, etc.. Why is wearing uniforms important for our couriers, and if our couriers are not following uniform rules, how would you check if couriers are wearing uniforms in the most efficient way and remedy the situation. Doordash Interview Questions with Answer Examples. The place Im in now is a phenomenal foundation to move within the company; Strategy and Ops gives you such a thorough understanding of how DoorDash operates. So why is that? Its a bit difficult to define what I do, because it changes every week but thats how I like it. 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