Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. 25 ea Proactive Credits Proactive Credits . We're already working on setting up your trial. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. endobj
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The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. This consumption indicates the user preferences. [;b\~=]Ef/O4 Cant access your account? WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management hMo0 endobj
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Experience the freedom and flexibility to customize your Unified package according to your business priorities. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>>
Buy now. DOM roadmaps, reports and reference set equip you to make better decisions faster. The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. Your team cant implement solo? With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. endobj
WebUnified Enterprise Support Services Description . Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. Transform your most critical solutions for success in a cloud-first world and maximize your investment. Iqxf4W_j|
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Create a support ticket in the PowerPlatform admin center. Access risk assessment and training resources in select markets. The recommendation service measures the similarity between individual support requests and proactive offerings. Learn about Premier Support End of Sale Get details Follow ,vZW"FyYS@5*UD
2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge You must be a registered user to add a comment. Play the video Sharing best practices for building any app with .NET. endobj
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Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. %
We are unable to deliver your trial. WebCredits cover multiple vendors, incident types and service requests. Your P is comprised of: The minimum contract price is $50,000. Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. Microsoft Support Services are a non-refundable prepaid service. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. <>
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No account? Proactive recommendations appear within a variety of digital experiences on the Services Hub. The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. %%EOF
Rules are authored and edited using the Rules Hub digital experience within the Services Hub. xMk@9JLvvg
l`hmWv Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. 0
WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. endstream
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With Microsoft Unified Support - Built-in Proactive Services List. <>
There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business As other Services Hub user consumption grows, recommendations will improve as well. Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>>
WebProduct-specific reactive and proactive support. Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. Question: How do US Cloud engineers compare to Microsofts? Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. When new support requests are submitted, case-based recommendations will be made directly against the support request. These recommendations are personalized for you. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C 1320 0 obj
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As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>>
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For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. Enter your email to start your free trial. and
The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. endobj
Your company doesnt allow team members to sign up with their work email. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. Support Services Fees. Click here
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Learn h Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. endstream
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Contact your local Microsoft Account Representative to get started. With minimal proactive consumption information to use, the less the coll WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops 0_{Ttqt)M Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. WebEmail, phone, or Skype. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. We'll send you an email at when it's ready. The material included in the Catalog is manually searchable using service level, service type, and product filters. 3 0 obj
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